Maiada Mohsen

Experience

• 

  ITS-GBS

  Oct 2005 - Dec 2009

  Senior Software Engineer

  Revamping TABS rating module & implementing new charging engine used by ZAIN & MTN groupsSupport telecom operators in handling rating & roaming production issues or applying new configurations remotly

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  ITS- GDC

  Dec 2009 - Oct 2010

  Senior Functional Specialist

  Supporting telecom operators ZAIN & MTN groups in any rating & roaming related issue

• 

  Vodafone

  Oct 2010 - Apr 2022

  Leading Postpaid Charging Development teamCoordinating with various project managers to set project plans with respect to team availability and project urgencyConducting knowledge transfer sessions for operation and support teams to ensure full engagement and readiness before launching any new projectLeading an initiative to avail for customer care team a user-friendly interface to automate monthly bill review process and decrease bill cycle review duration by 30%Cooperating with marketing team to find innovative solutions for customers specific or tailored needs especially for B2B accounts Show less

  • Billing Senior Supervisor

    Feb 2019 - Apr 2022

  • Senior Technical Lead

    Oct 2016 - Feb 2019

  • Postpaid Charging Specialist

    Oct 2010 - Oct 2016
• 

  Fawry

  Apr 2022 - Oct 2023

  Business Operations Senior Manager

  Managing business operations teams responsible for designing and implementing myFawry application business changes as well as applying promotions and tailored business deals for both B2C and B2B customers across Fawry channels retail POS and digital payment platforms.

• 

  Breadfast

  Oct 2023 - now

  Head of Technology Operations