Jesse Rensing

Experience

• 

  UPS

  Jan 2003 - Jan 2006

  Supervisor

  Oversaw and continually improved the productivity and efficiency of 30 part-time employees.

• 

  Sprint

  Jan 2006 - Jul 2018

  Collect and compile raw data from multiple sources, both internal and external.Create monthly analysis packages and review performance metrics with Sprint leadership and outside vendors.Assure Sprint vendors adhere to contractual Service Level Agreements (SLAs/MSAs). Project Flow – Worked with large and complex data sets and stakeholders throughoutSprint, including VP of Network SA. This initiative reduced alarms by 60%.Project Backdraft (follow up to Flow) – Focused on ways to improve and scale resources through ticket reduction/reallocation. These improvements saved Sprint $1.1M per year and my efforts were recognized with Ericsson’s “Certificate of Recognition”. Small Cells Project – Assisted in development of OSS tool requirements and Service Assurance Tier 1 monitoring processes/LOE's to support the deployment of Sprint’sPICO and Mini-Macro cell sites. Aided in the resolution of network events by providing oversight, engaging the appropriate personnel and ensuring that escalations were being completed in a24/7/365 operation.Created network outage templates for communicating to Sprint Senior leadership. These templates increased efficient and quality and my efforts were recognized with the “Run Towards the Bull” award.Trained and mentored new technicians. Sent network outage communications via email and text message.Monitored network performance probes and call volume to Customer Care todetect network issues.

  • LEC and Vendor Management Lead

    Jan 2017 - Jul 2018

  • Lead Data Analyst

    Jan 2015 - Jan 2017

  • Service Assurance Project Manager

    Jan 2013 - Jan 2015

  • Network Command Center Lead Technician

    Jan 2009 - Jan 2013

  • Network Command Center Technician

    Jan 2006 - Jan 2009
• 

  Cerner Corporation

  Jul 2018 - Jun 2022

  System Engineer

  Managed Mobility Services

• 

  Oracle

  Jun 2022 - now

  o A highly engaged member of the Mobility Managed Services team delivering maximum platform operations uptime by monitoring and correcting failures in real-time utilizing trending data and changing scale requirements.Manage and maintain client expectations by tracking open issues and their impact on internal automation and client instances across various hardware platforms. Analyze KPIs and system metrics from production environments and create and deliver detailed client reports. Plan, test, and implement new code releases within internal automation and live client production environments to update applications and address operational issues reported by front-line engineers. Define and develop work processes and create technical documentation for real-time troubleshooting during testing and when resolving production issues.Collaborate across global technology teams and frontline workers to plan and deliver on current production requirements and prepare for a seamless transition to newer, changing technologies and updates. Provide operational feedback for incident, change, and problem management functions to determine RCA with subject matter experts and third-party vendors to optimize the platform and delivery process. Show less

  • Technology Architect

    Jun 2022 - now

  • Technology Architect

    Jun 2022 - now