Sharon Armstrong

Experience

• 

  Scotiabank

  Jan 1998 - Jan 2017

  Managed complex portfolio and operations reporting, including project & support forecasts, cost/workload trends ensuring time charged accurately of 300+ resourcesReviewed, analyzed and reported 55+MM annual and monthly financial status to key business partnersCoordinated Retail/Domestic environments within Business Continuity and Disaster Recovery (BCP&DR)Tests.Continuous improvement in delivering efficiency and effectiveness in Technology solutions, implementing Agile tools and processes Organized and managed numerous offsite executive conferences and participation in the Technology Showcase, including coordinated teams, activities for demonstrations, marketing collateral and video reels used for display and presentation purposes. Professional and interactive representation of digital trading initiatives within GBM/GWT Show less Transitioned from a primarily infrastructure/desktop support area to an internal client-facing business analysis, software development and project portfolio management area with frequent review of projects, priorities, issues and financials with business partners.Managed line of business support operations and projects with approved business cases against fiscally approved budgets and provided a view of charge outs enabling effective prioritization and resource loadingPrepared a division-wide Business Continuity Plan to test critical application failover, business resumption protocol and tested redundancies of platform using live deals and business/customer participation. Renewed focus on the business ensuring effective, adequate and appropriate communication and documentation, governance, audit and executive oversightManaged vendor relationships, contract/invoice management and service level agreements (SLA) Show less Refreshed the desktop and client interface environment including hardware upgrade, licensing, OU/group policy/email readdressing during migration to Windows 7/Office 2010 and new VLANs with mail/calendar/PAB, blackberry data transfers and user training session on the new platformBusiness Continuity annual test incorporated live deals to test connectivity with systems and street vendors. Implemented go-forward split staffing, testing work from home (WFH) scenario using VPN to test capacity across multiple sites, globally. Additional projects executed on time and budget include for Wealth Mgnt PPMR, Int’l WM, Cisco AnyConnect VPN Replacement, Fixed Income ION Toronto, Lexmark Contract Review, Domain login script migration and testing with new group policy method, Internet Explorer 8 Upgrade (in advance of Windows 7), Microsoft Visio/Project license audit=savings Show less Revamped the Business Continuity Planning document repository and migrated Line of Business plans and Technical Failover processes to SharePoint site, creating a one-stop shop for BCP. Conducted separate data centre failover tests for Disaster Recovery testing all processes, documents, reporting, communications, failover timing compliance and as observed by Executive Office’s AuditResponsible for second-level support of Scotia Capital desktops, Project Coordination and management of 3rd Party vendor service management within Front, Middle and Back Office departments Projects successfully managed and executed on time and budget: Salesforce.com Pilot (incl Outlook add-in remote deployment), SMS advertisement and distribution of XML configuration file, GPO created to remediate calendar synchronization issues, Capital IQ 7.8 Upgrade, Sametime Messaging Pilot, MFA/MRA upgrade, Murex Upgrade, Bridge Channel to Thomson One, DELL Blade Proof of Concept, BCP Hardware Upgrade, Livelink for ER expansion, Office 2010 via Citrix, Fenics Upgrade, Trade Management Upgrades, IRESS upgrade Show less Responsible for Disaster Recovery (DR) Failover Tests with Global participation and Audit RemediationManaged plan updates and compliance of Scotia Capital’s Business Continuity Planning (BCP)Successfully managed complete integration of companies acquired including onsite building and/or migrating connectivity, systems, servers, people and branding for various projects in North America and the UK (Waterous, Corporate Banking & iTrade) Continued to support and manage images, project coordination and 2nd level desktop technicians supported 5000+ client base Show less Responsible for Business Continuity Planning (BCP) Tests and BCP remote site expansion with application delivery using CitrixProvided detailed plans and executed entire trade floor moves of 180+ trade desks and complete floor build outs Spearheaded automated deployment of applications and desktop images using SCCM, additionally delivering antivirus patchesStandardized the desktop core image for users and trading workstations for Scotia CapitalManaged technical and project coordination and real estate teams Show less

  • Senior Delivery Manager, GWT Global Fixed Income, Derivatives & Wholesale Technologies

    Jan 2014 - Jan 2017

  • Delivery Manager, GWT - Global Fixed Income & Derivatives Support

    Jan 2012 - Jan 2014

  • Senior Manager & BCP Manager, GTS IPM, Client Services

    Jan 2011 - Jan 2012

  • Senior Manager, Application Support & BCP Test Manager & Coordinator, GTS – IPM GBM

    Jan 2010 - Jan 2011

  • Manager, GTS IPM Global Banking & Markets, Application Support

    Jan 2008 - Jan 2010

  • Senior Project Leader, GTS IPM - Global Banking & Markets, Application Support

    Jan 2006 - Jan 2008

  • Project Leader, ISS Technology Application Group

    Jan 2002 - Jan 2006

  • Project Coordinator, Front Office Development

    Jan 1999 - Jan 2002

  • System Support Analyst, Support Centre

    Jan 1998 - Jan 1999
• 

  Mortgage Alliance

  Jan 2019 - Sept 2020

  Mortgage Agent

  We’re in the People business, we just happen to do Mortgages.We believe that every client deserves the best care and service when purchasing or refinancing the property of their dreams. We're here to serve your mortgage financing needs, ready and able to make a welcomed difference in your next mortgage transaction.With access to dozens of Canada’s Top Lending Institutions across Canada, the resulting benefits are passed on to our clients when placing all types of mortgages including purchases, refinances, equity take outs, reverse mortgages, debt consolidations, renewals and mortgages for self employed providing counsel, convenience and choice. Ask me about mortgages! Show less

• 

  Mortgage Architects

  Sept 2020 - now

  Mortgage Agent

  Specializing in the Smith Manoeuvre