Todd Pennington

Experience

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  IKON Office Solutions

  Jan 1993 - Sept 1999

  IT Manager

  IT helpdesk for end-user and server-side technical issues. Deployed wide area networking systems, workstations, peripherals. Grew to manage up to (9) staff members in support of 250 users enterprise-wide.

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  Intellinet

  Oct 1999 - Apr 2001

  Internal Services Delivery Manager

  Managed IT Staff to provide network, systems and telephony support to billable workforce. Developed IT processes and best-practices to ensure data protection and systems availability. Managed staff to provide Helpdesk and provisioning functions. Non-technical skills included hiring and coaching.

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  Payday USA

  Sept 2001 - Jan 2004

  Network Manager

  Provided server and user support for Windows-based and Citrix systems. Supported users in multiple locations using various central systems. Supported staff worked in payroll, accounting, and application development roles. Installed timekeeping systems at customer sites across the U.S.

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  All Covered

  Feb 2004 - Aug 2022

  I partner with our more impactful customers in the Southeast to understand their business needs and goals, and then supply technology solutions designed to meet those needs. I manage all aspects of the client relationship, with the highest priority on client satisfaction and retention. I sell from within the broad portfolio of All Covered solutions, including Application Services (design, build, hosting), Cloud systems, Microsoft Office 365, as well as offerings from our Security, Legal, Healthcare, and Education practices. I am the "quarterback" of my customers' relationship with All Covered.I develop deep and lasting relationships with my client points-of-contact and others within their organization to seek out and alleviate their IT-related pain points. This most often involves solutions provided by my company and/or parent company (KMBS). However, I pride myself on having a network of ancillary service providers to whom my clients can turn when the need is specialized or not met by All Covered/KMBS.My role is generally strategic in nature, though I do get involved at times in the day-to-day activities with regard to the contracted services. Activities are often in the areas of quality assurance, entitlement review and correction, billing and collections, incident escalation, root cause analysis, project management, and customer education, in addition to the range of sales-related activities. Show less Account management including virtual CIO and strategic planning. Design, implementation and support experience in:Microsoft Sharepoint Microsoft Windows Server 2000 through 2008 R2Microsoft Active Directory and related networking servicesMicrosoft Exchange 5.5 through 2010VMware and Microsoft Hyper-V virtualizationCisco and Sonicwall security solutionsCisco and Dell managed switch configurationConversant in a wide array of technologies and services, including telephonyMCSE certified Show less

  • Strategic Account Manager

    Apr 2015 - Aug 2022

  • Information Technology Services Consultant

    Apr 2012 - Apr 2015

  • Consultant/Engineering Manager/Relationship Manager

    Feb 2004 - Apr 2012
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  All Covered

  Apr 2023 - now

  Involved in all aspects of the relationship between my company and 25+ mid-to-large-sized companies in healthcare, finance, legal, manufacturing, and other industries. Assist customers in long-range strategic planning, including IT evolution and systems lifecycle, Cloud, security, application selection & development, Microsoft 365, Voice, and other product and service offerings within All Covered. Conduct agenda-driven cadence meetings with clients and team members, to ensure quality service delivery, set expectations, learn of new needs/pain points, and help clients understand available solutions and options. Act as a customer advocate within All Covered to ensure needs are being prioritized and met. Sell services and products organically as client needs develop. Show less

  • Service Delivery Manager - Major Accounts

    Apr 2023 - now

  • Information Technology Service Delivery Manager

    Apr 2023 - now