Brenda Stringer

Experience

• 

  Internet Solutions

  Mar 1997 - Dec 2014

  Responsible to acts as a liaison between the organization and it’s clients. Responsible to resolve problems and ensure that services are delivered timely and as expected. Act as the primary point of contact for our clients. Responsible to ensure completion of tasks include directing and controlling the processing and fulfillment of orders, fielding customer inquiries, and resolving customer complaints. Responsible to streamline business operations, facilitate discussions on technical aspects about a product. Build procedures, establish standards Client Fulfilment and Assurance (Support) - Rapid Response:RR is a Single grouping of support, installations engineers, troubleshoots, project coordinators, service managers, client service agents, and a team manager which promotes a comprehensive understanding of a customer’s product sets, their specific needs and solutions, and their infrastructure and facilities. It also allows for RR to respond and address any request (proactive or reactive), or need that may arise or develop quickly and efficiently. The RR desk ultimately eliminates the complexity and volume of information associated with generic broad based service or call centre environments. RR value is single point of contact for all service delivery needs. RR promotes a culture of consultative engagement with our clients, to make recommendations and assist client with technical requirements.This operational environment currently hosts 120 of the most Elite Internet Solutions clients and is manned by 91 employees nationally. Show less

  • Senior Operations Manager RR

    Sept 2011 - Dec 2014

  • Senior Client Services Manager

    Mar 1997 - Sept 2011
• 

  Dimension Data

  Dec 2014 - now

  Lead Client Service Manager

  • Building strong relationships with your relevant client and internal Dimension Data stakeholders (spanning various levels, BUs and support functions).• Ensure that an exceptional client experience is delivered through management of all operational engagements and activities to the client across Business Units, all contracts and Dimension Data brands.• Ongoing measurement of client satisfaction and implementation of improvement actions to improve client sat ratings.• Participate in contractual and SLA negotiations, including MSA, service definitions and service levels.• Total financial management to ensure cost management, profitability and the adherence to financial processes, e.g. billing, debtors’ days, budget management.• Management of financial reporting and forecasting.• Identify new business opportunities and retain existing business revenue.• Work closely with the Client CIO, IT Director and\or other stakeholders to understand strategic initiatives that impact on the partnership.• Prepare and negotiate any contractual changes.• Ensure governed steering committees with relevant stakeholders and manage the resulting actions and outputs.• Accountable for delivering services against agreed Service Level Agreements (SLA’s) or other contracts with the client.• Participate in the client strategy sessions to identify Dimension Data opportunities for technology solutions and services, and drive this through project implementation.• Accountable for implementation of governance internally, as well as contracted governance on a tactical and strategic level. This includes all contractual reporting and obligations. • Accountable for the monthly internal Client Business Review pack and presentation. All aspects of your delivery to your client will be formally assessed during this presentation. Show less

• 

  NTT Ltd.

  Jul 2018 - now

  • MANAGED SERVICES, SENIOR MANAGER, CLIENT DELIVERY MANAGEMENT, CLIENT SUCCESS

    Jun 2021 - now

  • Service Delivery Executive

    Jul 2018 - now