Adam Frick

Experience

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  Circuit City

  May 2004 - Jan 2005

  Roadshop Installer

  • Installed mobile electronics equipment on a variety of vehicles• Regularly worked on extremely complex vehicle electrical systems.• Assisted sales representatives when not installing.• Continued education by completing several training courses.

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  Best Buy

  Jun 2005 - Sept 2005

  Mobile Electronics Installation Technician

  • Performed installations of all mobile electronics equipment.• Assisted sales representatives when not installing.• Helped with management of shop inventory.• Trained for a used excellent customer service practices in fast-paced, high-productivity work environment.• Continued education by completing several training courses.

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  Professional Communications

  Sept 2006 - Jun 2008

  Installation Technician

  • Responsible for making independent service calls to a variety of customers ranging from businesses to local government/municipalities.• Job duties included installing and servicing a wide range of 12volt electronic equipment; two-way radios, emergency lights/sirens, computer equipment, camera systems, vehicle prisoner cages, automatic climate control systems for K-9 police vehicles, data acquisition systems for transit buses, and many other 12v accessories.• Worked on a large variety of vehicles; police cars, ambulances, fire trucks, rescue squad vehicles, tractor-trailers, school buses, boats, as well as normal passenger vehicles. Show less

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  Mary Washington Healthcare

  Feb 2009 - Feb 2011

  Rehabilitation Technician

  • Responsible for assisting physical and occupational therapists in their rehab efforts with a variety of different types of patients, ranging from simple outpatient therapy to high level ICU patients. • Practiced great customer service skills through interaction with patients on a daily basis.• Responsible for maintaining departmental equipment (oxygen tanks, walkers, crutches, etc)• Actively participated in reaching monthly departmental goals and won employee of the month for the Rehab department. Show less

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  Sight and Sound Systems, Inc.

  Sept 2009 - Aug 2011

  Low voltage/Home theater technician

  • Worked 40+ hours per week.• Regularly install/maintain extremely complex high end home theater systems, home automation systems, access control systems, fire alarm systems, CCTV surveillance systems, security systems, and structured wiring.• Worked both independently and as a team in both residential and commercial environments.• Daily interaction and communication with customers, site superintendents, coworkers, and management.• Continued education by completing training courses as often as possible. Show less

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  Amazon Web Services (AWS)

  Aug 2011 - Jan 2021

  • Represented AWS Infrastructure Supply Chain and Procurement on highly visible and critical hardware special projects including service-driven upgrades, retrofits, and quarantines. Regularly interacted with multiple Supply Chain teams, Vendor Management, Data Center Operations, Logistics, Hardware Engineering, Finance, AWS Service Owners, and Vendors.• Responsible for driving all supply chain aspects of cross-functional projects, providing structure and oversight of new initiatives, and developing end-to-end solutions to supply chain planning, inventory management, and operations problems spanning multiple teams/organizations.• Directly managed 50+ large-scale global supply chain projects and coordinated procurement of millions of parts valued at >$100M.• Managed sparing program for a complex non-standard hardware platform with global footprint. Led extensive cross-functional inventory handling and management process overhaul involving 5 partner teams which reduced process breakdowns by 90%, improved spares availability SLA success, reduced costs, and ultimately increased service availability and resiliency. Show less • Became the first TPM for AWS Data Center Operations and led 100+ data center projects in the largest data center region in the world.• Led 43-person project team on several high-priority large-scale fleet remediation projects targeting 30 sites and replacing 200K parts across over 20K hosts, burning down over a year's worth of backlog in <6 months, improving service utilization by 2.66%, directly reducing Capex and resulting in $5M+ NPV savings. Project recognized by AWS VP with "Money in the Bank" award.• Improved service resiliency/availability of 100K+ highly critical networking devices by leading a cross-functional team on region-wide network device power audit and remediation campaign. Developed audit and remediation plans, oversaw execution, and served as subject matter expert for the larger global initiative. Show less Senior Datacenter Technician with focus on Special Projects• Worked closely with senior management to ensure consistent Operational Excellence in all aspects of AWS Data Center Operations.• Served as local escalation point and DCO SME (Subject Matter Expert). Liaised with external teams and stakeholders to facilitate cross-departmental initiatives. Cross-trained with many Infrastructure Operations teams.• Drove regional and global consistency by developing 70+ technical documents, SOPs, official policies, and training content. • Developed a global training program for mission-critical high severity and large-scale event response and traveled to 6 different global regions to oversee rollout. • Project managed the development and adoption of first-generation technician performance metrics system that formed the foundation for later systems. Show less

  • Supply Chain Project Manager

    Apr 2019 - Jan 2021

  • Technical Program Manager

    Jun 2015 - Apr 2019

  • Datacenter Technician V

    Apr 2014 - Jun 2015

  • Datacenter Technician IV

    Jun 2013 - Apr 2014

  • Datacenter Technician III

    Jan 2012 - Jun 2013

  • Data Center Technician II

    Aug 2011 - Jan 2012