Eugene Ou

Experience

• 

  Starbucks

  May 2015 - May 2016

  Barista

  • Preparation of food and beverages and ensuring that everything is up to the SOP of the company.• Ensuring there are enough cash and supplies to complete the shift.• Providing assistance for any disputes between customers and baristas and to conduct customer recovery• Providing good customer service to customers to ensure that they will continue to come to the store.

• 

  Samsung Asia Pte Ltd

  Sept 2015 - Oct 2015

  Engineer Intern

  • Came up with quotations for the customer’s project and keeping customers updated on the project progress.• Did the ordering of products that were required of customers.• Trained product promoters about new products and new promotions.• Handled delivery schedules for new projects as well as making appointments to meet customers.

• 

  Hudsons

  Jun 2016 - Sept 2017

  Barista

  • Preparation of food and beverages and ensuring that everything is up to the SOP of the company.• Ensuring there are enough cash and supplies to complete the shift.• Providing assistance for any disputes between customers and baristas and to conduct customer recovery• Providing good customer service to customers to ensure that they will continue to come to the store.

• 

  Singapore Army

  Oct 2017 - Aug 2019

  Armour Technician
• 

  Starbucks

  Sept 2019 - Mar 2020

  Shift Supervisor

  • Preparation of food and beverages and ensuring that everything is up to the SOP of the company.• Ensuring there are enough cash and supplies to complete the shift.• Providing assistance for any disputes between customers and baristas and to conduct customer recovery• Ensuring that the POS end of day sales balances with the cash in the till.• Writing report to send to the head office which includes sales reports, etc.• Providing good customer service to customers to ensure that they will continue to come to the store.• Facilitating the training program of new employees to meet the standards and policies of the company. Show less