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Robert Vogel

Robert Vogel

Followers of Robert Vogel2000 followers
location of Robert VogelBrookfield, Wisconsin, United States

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  • Timeline

  • About me

    VP of Service Operations & Customer Experience I Service Contracts I Commercial Ops l Engagement l P&L Management l Operational Excellence l Channel Management

  • Education

    • Northwestern University

      -
      Master of Science, Leadership, Strategy, Communication GPA 4.0 / 4.0

    • Northwestern University

      -
      Bachelor of Science Leadership and Organization Behavior Magna Cum Laude GPA 3.95 / 4.0

      Activities and Societies: Northwestern University Deans List, Alpha Sigma Lambda Honor Society

    • State University of New York - System

      -
      Associate of Applied Science Electrical, Industrial Engineering Technology-Power Electronics

      Activities and Societies: IEEE

  • Experience

    • Leica Microsystems

      Jan 2000 - Jan 2024

      Managed and expanded global service channel partner ecosystem. P&L, Compliance, Engagement leadership. Lead Service Operations Growth for Americas, Direct and Channel Partner, P&L responsibility for $30M Service organization. North America responsibility for Service Operations, Service Sales, Service Support. Established dedicated Confocal Field Service Organization. Led startup venture focused on the contract manufacturing industry in partnership with a software startup associated with University of Texas Dallas. Built and trained a dedicated service and applications team, opened a regional office and successfully launched a successful AOI inspection product achieving performance and sales targets.

      • Global Director, Strategic Service Partnerships

        Jan 2021 - Jan 2024

      • Senior Director, Service Operations and Growth Americas

        Jan 2014 - Jan 2021

      • Director Service Operations Medical & Life Science, North America

        Jan 2008 - Jan 2014

      • Manager Service & Service Sales North America - Confocal (CLSM)

        Jan 2001 - Jan 2008

      • Manager Service and Applications, Automated Optical Inspection (AOI)

        Jan 2000 - Jan 2001

    • RF Technologies

      Jan 2024 - now
      VP of Service Operations & Customer Experience

      P&L l ManagementService Contracts l Consumables l T&M SalesService Operations I Field ServiceCustomer CareQuote & ConfigurationProject Management I Field Engineering24/7 Technical SupportCompetency I Certification l ComplianceChannel Partner Network

  • Licenses & Certifications

    • Leading Strategic Growth

      Columbia Business School
      Jun 2017

    • Certificate in Channel Management

      The Channel Institute

    • Product Support Management

      University of Wisconsin-Madison
      Jan 2008