Alexander Kong

Experience

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  Harris Teeter

  Oct 2016 - Aug 2018

  Senior CSR

  • Managed cash handling procedures to ensure accuracy and compliance with company policies.• Resolved customer problems and complaints in a timely and professional manner.• Maintained inventory levels and conducted regular audits to minimize shortages.• Demonstrated exceptional customer service skills by providing personalized assistance and support.• Handled customer complaints with empathy and a focus on finding effective solutions.• Trained staff members on company procedures, product knowledge, and customer interaction. Show less

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  Hungry Howie's Pizza

  Oct 2018 - Sept 2019

  Insider

  • Managed cash transactions accurately and efficiently to ensure smooth financial operations.• Provided exceptional customer service to enhance the overall dining experience.• Maintained organized inventory systems to track stock levels and prevent shortages.• Ensured work station cleanliness and sanitation to meet strict health and safety standards.• Communicated effectively with team members to coordinate tasks and achieve daily goals.• Prepared food according to recipes and quality standards to deliver delicious and satisfying meals. Show less

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  Best Buy

  Sept 2019 - Mar 2021

  Senior Advisor

  • Handle complex customer inquiries or complaints and provide appropriate resolutions• Maintain accurate records of customer interactions and transactions• Led a diverse team of individuals to achieve departmental goals and objectives.• Demonstrated extensive product knowledge to effectively assist customers with their inquiries.• Planned sales strategies to maximize revenue and increase market share.• Managed customer relationships to ensure ongoing satisfaction and loyalty.• Maintained optimal inventory levels to meet customer demand and minimize stockouts.• Conducted market analysis to identify trends and opportunities for business growth.• Provide product information and recommend solutions to meet customers' needs• Collaborate with other teams within the company to ensure effective communication and resolution of customer issues• Stay up-to-date with product knowledge, company policies, and industry trends Show less

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  DoorDash

  Apr 2021 - Apr 2023

  Delivery Driver

  • Managed time effectively to ensure timely arrival at all scheduled appointments.• Navigated routes efficiently to optimize travel time and reduce delays.• Maintained vehicle in top condition through regular inspections and maintenance.• Provided exceptional customer service to enhance overall client experience.

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  Crunch Fitness

  Oct 2022 - Jan 2023

  Fitness Brand Ambassador

  • Demonstrated expert product knowledge to assist customers in making informed purchasing decisions.• Engaged with the community through various outreach programs and events.• Led interactive fitness demonstrations to promote physical well-being and healthy lifestyles.• Utilized social media marketing strategies to enhance brand visibility and engage with customers.• Fostered customer engagement by actively listening to needs and providing personalized solutions.• Coordinated and executed successful promotional events to drive brand awareness and customer loyalty.• Crafted innovative sales strategies to drive business growth and increase revenue. • Nurtured strong relationships with customers to enhance loyalty and satisfaction. • Facilitated training sessions to enhance the skills and knowledge of employees. • Led a high-performing team to maximize productivity and achieve business objectives. Show less

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  Brown & Partners

  Mar 2023 - Apr 2023

  Account Executive

  • Build and maintain strong relationships with existing clients, understanding their business needs and objectives• Identify new business opportunities within the assigned territory or industry segment• Develop and execute comprehensive sales strategies to achieve monthly, quarterly, and annual revenue targets• Conduct market research to identify potential clients and stay updated on industry trends• Collaborate with cross-functional teams such as marketing, product development, and customer success to ensure client satisfaction• Negotiate contracts and pricing agreements with clients• Provide regular updates on sales activities and forecasts• Stay informed about competitors' products, services, and pricing Show less

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  Fifth Third Bank

  Mar 2024 - now

  Personal Banker Associate

  • Assist customers with account transactions, including deposits, withdrawals, and transfers• Open new accounts for customers and help them select the right products tailored to their needs• Provide excellent customer service by addressing inquiries, resolving issues, and offering assistance as needed• Identify opportunities to cross-sell banking products and services to enhance customer relationships• Stay informed about current banking regulations and compliance procedures to ensure adherence• Collaborate with team members to achieve branch goals and targets Show less

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  Fitness Time - Charlotte

  Apr 2024 - now

  Staff Team Member

  • Provided exceptional customer service to ensure a positive experience for all clients.• Promoted membership sales through informative and engaging interactions with potential customers.• Maintained and serviced equipment to ensure optimal functionality and safety.• Collaborated effectively with team members to achieve shared goals and deliver high-quality service.