Ropin Yang

Experience

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  Ritek

  Oct 1999 - Oct 2003

  Quality Section Manager

  Duty:- Manufacturing quality management for optical disc.- Responsible for IPQC of recordable DVD media in production line.- Responsible for reliability test and benchmarking of rewritable DVD media - Responsible for internal audit.- Analyze and solve quality issues from customer complaints. - Responsible for internal training course to educate new employee.- Maintain and update quality system documents such as QC chart, PFMEA.- Maintain testing instruments and equipment, contact with repair services if necessary.- Plan and arrange department budget per year for instruments purchasing and staff expenses.- Distribute and direct daily job to subordinates.Achievement:- First company announced to start manufacturing of DVD rewritable disc in Taiwan. - The biggest DVD rewritable media manufacturer in the world. Show less

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  Quanta Storage Inc.

  Oct 2003 - Feb 2008

  Lead Test Engineer

  Duty:- Lead and execute product validation test for optical disc driver.- Responsible for define testing plans and execute EVT/DVT test, included hardware evaluation, software integration, firmware debug and system compatibility between ODD and NB. - Maintain testing instruments and equipment, contact with repair services if necessary.- Responsible for internal training course to educate new employee.- Lead analysis and solve quality issues from customer or ODM manufacturing.Achievement:- On-site support customer qualification at HP in Houston for 2 years, qualify DVDRW ODD to HP successfully and become HP’s first tier supplier. Show less

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  Tainergy Tech Co., Ltd

  Aug 2008 - Feb 2009

  Senior Quality Engineer

  Duty:- Manufacturing quality management for solar cell.- Responsible for FQC, OQC, MSA and Gauge management, Customer complaint and failure analysis.- Assist to set up ISO system, perform quality audit.- Supplier quality management.Achievement:- Create IQC and wafer quality deviation process.- Create test SOP and quality standard for manufacturing.

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  Dell

  Feb 2009 - Oct 2013

  Advanced Quality Manager

  Duty: - End to End quality management for notebook computer product, lead in Core Team as a quality representative, continuous improvement activities to improve development engineering effectiveness in delivering platforms and sustaining block HW and SW.- Review and evaluate Marketing requirements, Technical / Product requirements, Business requirements, and drive alignment and approval across functions and organization.- Manages risks and issues through effective contingency planning, mitigation and escalation.- Acts as primary point of contact, leads the cross functional team to build a comprehensive program plan to deliver product/solution and meet business requirements.- Drive quality improvements by eliminating sources of defects in the design, supplier, new product introduction, and mfg processes.- Drive improvements in reduce dispatch rates and warranty cost, identify and implement actions to resolve Customer Experience issues.- Identify and review lessons learned, ensures cross-functional teams communicate and implement post mortem findings proactively as preventive measure.- Drive cross-functional quality improvements in robust design, superior supplier quality management and enhanced diagnostic capability.- Work with cross-functional team to support the CLCA process relative to portable computers.Achievement:- Lead quality team to continue improving product quality and customer loyalty, reduce dispatch rate, achieve 5~10% YOY IFIR improvement.- International product support – consultant for technical support team, trouble shooting for systemic issue, provide guidance and solution to fix field issue in a timely manner, reduce warranty cost and maintain good relationship with client customer.- Beta test management, improve customer experience, approach NPS > 45%, 5-star > 4.5. Show less

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  Dell

  Nov 2014 - now

  Service Program Manager

  Duty:- Service Strategy- Service Deploy- Service Offering- Service Quality