Bria Ware

Experience

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  Alorica

  Oct 2012 - Jul 2019

  Workforce Analyst

  Analyzed real-time call center data to optimize staffing levels, ensuring efficient utilization of resources during peak hours. Prepared detailed performance reports and provided actionable insights to management, facilitating data-driven decision-making. Collaborated with supervisors to develop customized training programs, improving employee skills and performance. Received recognition for outstanding performance, including the Top Employee of the Month award multiple times.

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  Shellpoint Mortgage Servicing

  Jul 2019 - Aug 2021

  Document Curative Specialist

  Identified, processed, and prepared essential loan servicing documents, ensuring compliance with industry regulations and company standards. Collaborated with legal and financial teams to resolve document discrepancies, facilitating smooth transactions, and minimizing errors. Successfully reduced document processing errors by 15% through meticulous attention to detail and implementing comprehensive quality checks.

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  Utility Partners of America

  Aug 2021 - Oct 2023

  Claims Specialist

  Efficiently processed a high volume of residential claims while ensuring accuracy and compliance with regulatory guidelines. Maintained detailed records and documentation, ensuring seamless communication between departments and accurate claim processing. Recognized for consistently meeting and exceeding monthly claim processing targets.

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  North American Rescue, LLC

  Jan 2024 - now

  Accounting Assistant

  Supports the accounting department with various tasks such as data entry, preparing invoices, processing transactions, reconciling bank statements, and assisting with financial reports. Also handle administrative duties like answering phone calls, organizing files, and communicating with customers/vendors.