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Matthew Ching

Matthew Ching

Waiter

Followers of Matthew Ching506 followers
location of Matthew ChingMacao, Macao SAR

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  • Timeline

  • About me

    Assistant Restaurant Manager in MGM Macau

  • Education

    • Leeds International Study Centre

      2016 - 2016
      Foundation degree Business 78%

    • Heaton Manor Sixth Form

      2014 - 2015
      A Level (Only AS) Business Studies (C) Mathematics (D)

    • Heaton Manor School

      2011 - 2014
      GCSEs 10 grades A*- C including English and Maths

    • Newcastle University Business School

      2016 - 2019
      Bachelor's degree Marketing/Marketing Management, General 2:1

      Core Modules• Marketing Communications• Service Operations Strategy and Management• Strategic Marketing• Direct and Digital Marketing• Global Marketing• Sales Management and Marketing Channels• Research Methods for Business and Marketing (IBM SPSS)• Cultural and Heritage Marketing• Managing Human Resources• Advertising and Integrated Brand Promotion• Marketing Dissertation.How Virtually Reality and Augumented Reality able to change… Show more Core Modules• Marketing Communications• Service Operations Strategy and Management• Strategic Marketing• Direct and Digital Marketing• Global Marketing• Sales Management and Marketing Channels• Research Methods for Business and Marketing (IBM SPSS)• Cultural and Heritage Marketing• Managing Human Resources• Advertising and Integrated Brand Promotion• Marketing Dissertation.How Virtually Reality and Augumented Reality able to change customer experience Show less

    • Newcastle University Business School

      2019 - 2021
      Master's degree International Marketing Pass

      Core Modules:•Consumer Behaviour•Principles of Marketing•International business environment•Marketing ethics•International brand management•Manage design and product development•Customer relationship management•International marketing communications management•Marketing dissertationThe impact of experience marketing of automation in automotive industry

  • Experience

    • Hakata Ichiwan Ramen Restaurant

      Jul 2015 - Sept 2015
      Waiter

      Oversaw on a daily basis with clients, customers, and suppliersCo-ordinated with colleagues and presented a good communicationWorked well and remained calm under the busy hour

    • Dojo

      Sept 2016 - Jun 2021

      Advised and responded to queries of customers on-phone or face-to-face.Designed presentations and statistics for the staff meetingCommunicate effectively with culturally diverse customers Be responsible for providing training to the service team.Provide a high level of customer service to guests, and adjust the service standard based on guest satisfaction.

      • Assistant Manager

        Sept 2018 - Jun 2021

      • Restaurant Supervisor

        Sept 2016 - Sept 2018

    • 澳門美高梅

      Dec 2021 - now
      Assistant Restaurant Manager

      Opening team of Sushidan.Established Sushidan with a good start. Organising and creating relevant training material for the service team according to the company's standards. Work closely with the chef, adjusting the selection of ingredients, and creating a menu by listening to customer responses.Work alongside senior management to achieve the company's target.

  • Licenses & Certifications

    • WSET Level 1 Award in Wine

      WSET — Wine & Spirit Education Trust
      Jan 2020

    • WSET Level 1 Award in Sake

      WSET — Wine & Spirit Education Trust
      Nov 2019

    • The IDM certificate in Direct and Digital Marketing

      IDM - Institute of Digital Marketing
      Jul 2019

    • Young Enterprise Programme

      Young Enterprise UK
      Mar 2013

    • Google Data Analytics Certificate

      Coursera
      May 2021
      View certificate certificate

    • Microsoft Certified: Azure AI Fundamentals

      Microsoft
      May 2021
      View certificate certificate

    • Level 3 supervising food safety in Catering

      High Speed Training Ltd
      Jun 2020

    • Introduction to Machine Learning

      Duke University
      Jun 2021
      View certificate certificate

    • Introduction to Artificial Intelligence (AI)

      IBM
      Jun 2021

    • The Fundamentals of Digital Marketing Certification Exam

      Google
      May 2021

  • Volunteer Experience

    • Teacher assistant

      Issued by Newcastle Chinese School on Sept 2013
      Newcastle Chinese SchoolAssociated with Matthew Ching