Orit Sheffi

Experience

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  Pelephone

  Jan 2005 - Jan 2006

  Customer Service Representative

  I worked as a Telephone Customer Service Representative at "Pelephone," a leading mobile communications company. During this period, I underwent extensive training as part of a specialized course for telephone service representatives within the organization's call center. This training equipped me with the necessary skills to provide exceptional customer service and support. As a representative, I effectively handled customer inquiries, resolved issues, and ensured customer satisfaction. My role allowed me to develop excellent communication and problem-solving abilities while maintaining a high level of professionalism. Working in a fast-paced environment, I consistently met and exceeded customer expectations, contributing to the company's reputation for delivering top-notch customer service. Show less

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  Cohen, Hertzog, & Co

  Jan 2006 - Jan 2010

  Secretary

  I worked as a Secretary at the law firm "Cohen, Hertzog & Co." During this time, I played a pivotal role in ensuring the smooth operation of the firm. I was responsible for managing the partners' schedules, providing assistance and exceptional service to both lawyers and clients. Additionally, I actively contributed to organizing various events at the office, including business conferences, training sessions, and fun days for employees and their families. I took part in celebrating birthdays and arranging holiday gifts to foster a positive work environment. My commitment to maintaining an efficient and harmonious workplace was instrumental in supporting the firm's success. Show less

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  Hilton Tel Aviv & The Vista at Hilton Tel Aviv

  Jan 2008 - Jan 2016

  Senior HR Supervisor

  I successfully managed a wide range of responsibilities for approximately 650 employees. This included overseeing the welfare system, such as planning and managing activities for team members of various sizes, managing the compensation system and salary reporting, and implementing effective internal communication channels through Facebook, notice boards, email, and SMS. Additionally, I organized two annual recruitment expos, facilitated departmental and family bonding days, and managed special interest groups, including the hotel's choir. Notably, I led the production of a unique cookbook for the organization, managed the community donation program, created joint activities for team members with disabilities and special needs, and facilitated volunteer activities. Furthermore, I represented the hotel at an international conference in London in 2014 and participated in the "Excellence in Human Resources 2014" competition, where our team secured first place. Throughout my tenure, I also coordinated educational programs, ensured service quality consistency, and conducted surveys and inspections to uphold high standards. Show less

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  Beit Ekstein | בית אקשטיין מקבוצת דנאל

  Jan 2017 - Jan 2021

  Human Resources Specialist

  As the Human Resources and Personnel Coordinator at Beit Eckstein, I provided comprehensive administrative support to managers and employees, focusing on labor law matters. Throughout the employee life cycle, I managed recruitment, employee retention strategies, changes in employment terms, mobility, exit interviews, and termination processes. I offered personal support during significant events and milestones, facilitated the implementation of procedures, conducted internal training, and represented the HR department in committee meetings. By producing HR reports and analyzing metrics, I identified areas for improvement. I also contributed to employee welfare activities and emphasized a sense of belonging through visits to various locations. My time at Beit Eckstein allowed me to develop expertise in labor law, employee support, process implementation, and data analysis, enhancing the overall employee experience and HR practices within the organization. Show less

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  Cando Drones

  Aug 2021 - now

  Since joining Cando Drones as the Manager of Human Resources, I have played a pivotal role in optimizing HR functions and supporting the company's growth. With over 15 years of experience in administration and HR management, I have successfully implemented strategic initiatives to enhance employee satisfaction and ensure compliance with labor laws and regulations.In this position, I have overseen the entire employee life cycle, from recruitment and onboarding to performance management and offboarding. By developing and implementing comprehensive HR policies and procedures, I have fostered a positive and inclusive work environment. Additionally, I have effectively managed the welfare system, including compensation and salary reporting, to ensure competitive and fair compensation packages for our talented workforce.I have been instrumental in strengthening internal communication channels by utilizing platforms such as Facebook, notice boards, email, and SMS to foster engagement and disseminate information effectively. Show less As the Office Manager at Cando Drones since August 2021, I have been entrusted with the responsibility of overseeing the smooth and efficient functioning of the company's administrative operations. With a keen eye for detail and exceptional organizational skills, I have played a vital role in creating a productive and well-structured workplace environment.In this capacity, I have successfully managed a wide range of administrative tasks, including office maintenance, inventory management, and vendor coordination. By implementing streamlined processes and optimizing resources, I have contributed to cost savings and improved overall operational efficiency. Show less

  • HR Manager

    Jul 2022 - now

  • Office Manager

    Aug 2021 - now