Mohammad Didar E Rasul

Experience

• 

  Banglalink

  Feb 2005 - Nov 2016

  Key Roles:•Ensure satisfactory quality of network by keeping network availability as per set KPI.•Manage O&M activities round of clock according to notification from functional departments.•Continuous communication with regional teams and FLM vendor to complete required corrective maintenance activities within MTTR.•Actively participate for 3rd level support for BSC, BTS, TX, Power equipment’s critical problem identification and resolution communicating with supplier vendors.•Proactively coordinate with team to identify major threats to avoid major incidents at BSC/BB/TX nodes sites and take necessary measure accordingly.•FLM KPI correlation with SLA and necessary communication for improvement.•Analyze daily, weekly, monthly service affected report (SA, NAR) to identify worst sites and communicate with teams to improve availability. •Organize and monitor resources to conduct Preventive Maintenance of all in-house & FLM sites and undertake corrective measures to clear the deficiencies within short time.•WO execution planning and guide regional teams for execution in effective way within stipulated time frame. And on demand communication with functional planning departments for immediate issuance of WO to avoid network outage.•Manage and supervise regional teams to ensure proper execution of special projects on BTS Sharing, Fiber Optic leasing, trial of new equipment and support functional departments to meet monthly new Rollout site on-air.•Regular reporting and feedback to management to ensure proper forecast of the resources/budget.•Ensure Telecom spare hardware availability & proper usage, fault record and reporting to concern department in specified time. Show less Key Roles:•Engineer allocation for all kinds of Filed task for new Sites on-air, CM & PM activities.•Support to other department for new site construction and all kinds of Equipment installation & commissioning to achieve company yearly target.•2nd level support to team for critical problem identification and resolve. •Preventive maintenance scheduling and forecast necessary requirement•GSM node’s alarms monitor and escalation to Field Engineer (BSS, Transmission and Power)•Monthly office budget preparation and escalation.•On demand communication with divisional head to get job done. Show less •Supervision of Rollout Quality of new BSC/BTS sites, Acceptance Tests, Integration & commissioning•On-Call (24 X 7) & Scheduled O&M tasks Management, Health Check & Preventive Maintenance•L1 trouble ticket handle and support to field technicians in case of failure of troubleshooting of Electrical equipment and fault analysis.•WO execution as per regional requirement•Dedicated for QoS check of Generator, Transformer, UPS, Air conditioner, ATS, Rectifier, Battery Bank etc.•Perform Preventive maintenance of the power & environmental equipment and site database maintain to ensure PM cycle of half yearly and yearly as per site category. Show less

  • Operations Manager

    May 2016 - Nov 2016

  • BSS Associate Manager

    Jul 2012 - Apr 2016

  • BSS Senior Assistant Manager

    Jan 2011 - Jun 2012

  • BSS Senior Engineer

    Jul 2008 - Dec 2010

  • BSS Engineer

    Feb 2005 - Jun 2008
• 

  Huawei Technologies

  Dec 2016 - now

  FM Manager

  Key Roles:• Responsible for comprehensive filed operation management for Khulna, Faridpur, Mymensing, Comilla region as focal point of Banglalink FLM project team, to manage customer satisfaction, delivery quality and ensure continuous cost efficiency improvement.• Field Services delivery comply to local regulations, EHS (Environmental Health & Safety) committed service quality while adopt to Huawei MS methodology• Implement & execution of Huawei’s O&M best practices, tools, governance to 3rd parties to assure high services quality• Coordinate with Huawei internal Service Desk, Customer regional operation teams and/or management of both parties for efficient service fulfilment of service request and complaint handling• Responsible for the continuous improvement of on-site preventive, corrective and planned activities performance according to contractual SLAs & KPIs• Manage 3rd party staff contractual fulfilment, vehicle, spare parts, consumable, warehouse, logistic, WFM enforcement and service quality management• Responsible for risk analysis of field operation and necessary preventive actions plan prepare & implementation for quick recovery of any disaster.• Support to teams for negotiation with customer for settlement of KPI, penalty and OPEX utilization.• Contractual bottleneck identification and liaison with customer for FLM contract review, amendment whenever needed for business development. Show less