Experience

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  Complete it systems ltd

  Jan 2007 - Jan 2012

  It technical support

  • Installing, configuring and troubleshooting laptop and desktop.• Expertise hands in troubleshooting of Computer hardware related problems.• Managing and Maintaining the Servers, PC’s, Routers and Switches.• Configuring, Managing and Maintaining Networking Equipments.• Installing, configuring and administering network technologies• Installed and configured DHCP Client/Server• Backup Management, Reporting and Recovery• Virus Protection and Eradication• Configuring and troubleshooting Microsoft Outlook and Outlook express.• Positioned correctly all CCTV cameras in the site for proper recording and assured all areas in the facility is covered. • Responsible for designing and implementation of customers network infrastructure.• Providing Training of troubleshooting of Computer Hardware Devices.• Changed and replaced cameras that broke down. • Providing ongoing service, repair and maintenance of varied CCTV systems within the area• Installing CCTV in various client locations.• On job training and assisting senior CCTV technicians. Show less

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  Sungard global trading

  Jan 2010 - Dec 2012

  System administrator

  • Maintaing server & client computers & networks including computer hardware, systems software, applications software, and all configurations. • Support and troubleshoot hardware and software & networks problems.• Assigning permission to users to access resource on the network.• Manage all access to users account, file, print, email servers, and Network applications.• Troubleshoot computer/network, Internet and email problems for users.• Provides Network Security and Technical Management for multi-network systems, Network applications, Internet Connectivity and Infrastructure Design.• Ensuring virus protection software is operational and current on servers and workstations.• Firewall installation and configuration ( Fortigate 100D ).• Setting up new PC including installation and configuration of application software. • Installing, configuring and troubleshooting laptop and desktop.• Installing, Configuring and troubleshooting copier, scanner, fax, network and local printer.• Install new software releases, system upgrades, evaluate and install patches.• Assigning permission to users to access resource on the network.• Installing configuration and maintaining DNS, DHCP and proxy servers.• Troubleshooting LAN and WAN.• Configure data and voice cable. • IP cordless phone maintaining & troubleshooting.• Creating and maintaining user accounts using active directory. • Configure and troubleshoot Outlook 2007/2003 and Outlook Express.• Resolve Windows related issues, Internet Explorer issues and MS Office 2007 and 2003 application issues.• Diagnose hardware and software problems and replace defective components. Show less

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  Avercom it services

  Jan 2013 - Oct 2013

  Computer engineer

  Computer Engineer

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  Adnoc distribution

  Jul 2014 - now

  It technical support engg,

  • Perform IT technical service delivery role including support of desktops, servers, and networks. • Provide first-level contact and problem resolution for all users with hardware, software and applications problems.• Working in a systematic way and use IBM ITSM to update service requests• Resolve problems and issues via telephone or providing clarifications by e-mail ensuring quality in accordance with agreed service levels.• Using shared folder permissions, implemented security for network resources.• Installing, Troubleshooting and monitoring Network Printers (Toshiba, Canon,Konica,RexRoraty,Xerox). • Troubleshooting Oracle applications: (ServerA,HRMS,BI) cases and problems.• Setting up, configuration and organization of Cisco IT infrastructure including switches, routers.• Good working knowledge of routing protocols such as OSPF.• Replace obsolete machines from various offices as per the approved budget.• Strong understanding of Active Directory, LAN, DHCP, TCP/IP and DNS and how it relates to desktop support.• Resolve as many user-reported problems as expertise permits using available tools/resources and following procedures and policies for the handling of support cases.• Escalate problems as appropriate following company procedures.• Doing excellent IT Help desk job(helping users in solving problems,programs training,etc. Show less