Experience

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  Pldt

  May 2017 - Aug 2017

  Network engineer intern (fixed network technical resolution)

  Roles of the division: - Manages the overall strategic directions and development of cost-effective operations and maintenance processes for the entire PLDT Group core network facility designed to meet or exceed service performance targets and service level guarantee definitions.- Acts as higher level technical assistance for escalated and unresolved network faults and direct interface to network elements suppliers on technical issues that require major hardware and software modification.Roles as an Intern:- Assisted in the inventory of network switch connection- Profiling for default bandwidth users and weekly traffic utilization- Introduced to the following software: SecureCRT, Network Management System- Handled basic troubleshooting of Cisco routers and switches Show less

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  Vivo

  Jan 2018 - Mar 2018

  It intern

  Served as the technical support of the company; delegated to assist in hardware requirements and basic computer repair; assigned to install and update Vivo software

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  Radius telecoms, inc

  Aug 2019 - Jun 2022

  • Provides 24/7 technical support to CEN/SDH/DWDM infrastructure, Dedicated Internet Access (DIA) services, NOC and customer care for customer complaints.• Responsible for troubleshooting and monitoring network core devices, core routers and aggregate switches in a multi-vendor environment (Cisco, Juniper and Huawei). • Mapping/Configuration of E-Line, E-Tree, ELAN or DIA (Dedicated Internet Access) service for Ethernet/SDH circuits on MPLS and Tejas network.• Fault isolation and restoration, coordinates with Field Engineers, third party provider and vendor to detect the fault and resolve the issue. • Reconfiguration and route optimization of internet circuits• Planning, handling, and performing network related activities (e.g. erroneous segments, circuit migration, uplink transfer, IOS upgrade etc.)• Proactive and reactive monitoring to detect anomaly on BGP peers, wet segment (subsea cable), internet upstream and downstream, DWDM and to all network infrastructures via SNMP based management system and syslog.• Conducts reverse DNS request using BAM (Bluecat address manager) then deploy to servers.• Creates and refreshes PRTG sensors, accounts and notifications for bandwidth monitoring and clients’ access.• Familiarity with network designs, routing protocols (including but not limited to OSPF, EIGRP, BGP) and LAN technologies.• Creates and updates network availability, core utilization and monthly outage reports in a timely manner. • Assists and provides technical support to First level support in a Network Operation environment. Show less • Manage trouble-ticketing system and fault ticket creation for circuit outages and network issues and updates accordingly until closure/ completion of restoration.• Performs first level/ initial troubleshooting and investigation for customer complaints. • Coordinates with internal team, third party vendors and customers to ensure accurate and up-to-date information for Ethernet, SDH infrastructure and Dedicated Internet Access (DIA) services.• Performs end-to-end trouble isolation and repair on physical layer services.• Provides 24/7 technical support and assistance to broad customer base, subscribing to a wide range of products and services.and provides 24/7 monitoring for the status of all network and customer circuits via Network Management System• Familiarity with Customer Premise Equipment (CPE) including but not limited to media converters, managed firewalls and customer deployed routers and switches. • Dispatches Field Installation and Maintenance staff during circuit restoration.• Utilizes test tools and equipment to isolate the cause of impairments on Radius Network.• Prepares and creates Incident Report, SLA Report, Maintenance advisories to ensure service is within agreed SLA Show less

  • Shift Supervisor

    Jan 2022 - Jun 2022

  • Level 2 Network Operations Center (NOC) Engineer

    Feb 2020 - Dec 2021

  • Level 1 Network Operations Center (NOC) Engineer

    Aug 2019 - Feb 2020
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  Accenture

  Jun 2022 - Mar 2024

  Network engineer

  - Assigned under Verizon Network Engineering that focuses in network implementation and managed services- Coordinates with internal groups to perform network activities such as equipment installation, circuit changes, WAN/LAN activation and other logical changes.- Creates change requests and executes work orders to address customer network requirement.

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  Bdo unibank

  Mar 2024 - now

  Network administrator