Experience

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  Taein construction and infrastructure private limited

  Nov 2010 - Sept 2011

  Site engineer

  • conducted inspections of raw materials to ensure quality and compliance with specifications• planned and coordinated manpower and equipment resources to meet monthly targets effectively• conducted in-process inspections of fit-up and assembled structures, ensuring adherence to quality standards• monitored the quality of sand blasting, primer application, and finished structures according to project requirements• maintained regular communication with management, providing progress updates and highlighting any issues or challenges• collaborated with site engineers to ensure successful erection of structures• achieved project objectives within defined timelines, budget constraints, & safety standards while prioritizing customer satisfaction show less

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  Asian paints

  Jan 2011 - Jan 2012

  Regional service officer

  • successfully promoted and facilitated the installation of dealer tinting system (color worlds) in gujarat region• provided exceptional after-sales service and support for installed dealer tinting systems (dts)• implemented effective complaint management strategies and scheduled preventive maintenance for dts• monitored and managed spares inventory at the vendor service location• maintained a high customer satisfaction index (csi) by ensuring timely resolution of complaints within designated escalation period• regularly visited dealers' counters to address and resolve issue cases promptly show less

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  Godrej & boyce mfg. co. ltd.

  Jan 2013 - now

  • successfully achieved a high rental contract retention rate of over 90% & on-time contract renewals• consistently maintained a monthly up-time report of over 92%, ensuring reliable and uninterrupted service for rental contracts & comprehensive maintenance contracts• accomplished an improvement in preventive maintenance (pm) adherence rate from 65% to 82% over the past three years• effectively reduced the average outstanding days of rental contracts from 45 days to 34 days over the past three years, optimizing cash flow and improving operational efficiency• conducted comprehensive 480 man-hour mh operators training program across different customer segments, emphasizing the importance of safety, and promoting a culture of "toolbox talks" (tbt) to achieve zero accidents• delivered mh safety notes and actively promoted gmhe products as part of the "warehouse watch program" initiative in collaboration with the confederation of indian industry (cii) show less