Experience

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  Regency electric

  Feb 2001 - Apr 2001

  Electrican

  Electrician

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  Converged communications

  Jul 2001 - Apr 2002

  Communications technician

  Installed and repaired telecommunications equipment, including telephone and Internet devices, at customers' homes and businesses. Traveled to customers' properties to maintain or install equipment. Installed, repaired, spliced, tested, and terminated various forms of telecommunications and electrical wiring and cabling (e.g. copper, fiber, coax, etc.) to ensure proper impedance matching and connections between various pieces of electronic equipment.

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  Wiring technologies inc.

  May 2002 - Dec 2002

  Communication technician

  Temporary position to install the wiring, fiber optics, equipment and hardware to connect all communications for the new warehouse and deployment center located in Ft. Stewart GA. Wiring Technologies based out of Altamonte Springs FL.

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  New roads/ online direct inc

  Oct 2003 - Mar 2006

  Customer service rep i

  Handled incoming calls and placed orders for various products and orders for catalogs. Clients include: The Cheesecake Factory, Godiva Chocolatier, AOL, Avon, T J Max/ Homegoods, CCB Paris, Art Institute of Chicago's Museum Shop, Smuckers.

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  Hampton inn

  Sept 2007 - Apr 2008

  Front desk / auditor

  Accommodate hotel, motel, and resort patrons by registering and assigning rooms to guests, issuing room keys, transmitting and receiving messages, keeping records of occupied rooms and guests' accounts, making and confirming reservations, and presenting statements to and collecting payments from departing guests. Maintain an inventory of vacancies, reservations and room assignments Register arriving guests and assign rooms Answer enquiries regarding hotel services and registration by letter, by telephone and in person, provide information about services available in the community and respond to guests' complaints Compile and check daily record sheets, guest accounts, receipts and vouchers using computerized or manual systems Present statements of charges to departing guests and receive payment. Daily accounting data entry and reconcile Hotel security Show less

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  Adt security services

  Jul 2009 - Nov 2010

  Csr ii

  •Support and provide superior service via phones, e-mails and faxes as a receiver and caller•Use questioning and listening skills that support effective telephone communication.•Use an effective approach to handle special telephone tasks like call transfers, taking messages, call backs, holds, interruptions, and unintentional disconnects.•Understand the impact of attitude in handling calls professionally•Effectively deal with job stress, angry callers, and upset customers•Use the most appropriate way to communicate with different behavior types on the telephone.•Apply the elements of building positive rapport with different types of customers over the phone.•Apply the proper telephone etiquette to satisfy various customer situations.•Apply appropriate actions to effectively control a telephone call.•Identify voice skills and how to enhance a good telephone presentation.•Meets commitments to customers•Other duties as assigned.•Display Time flexibility towards shifts as per work floor requirements Show less

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  Skye turnkey solutions

  May 2012 - Dec 2012

  Owner

  Owner

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  Fscj

  Jan 2013 - Apr 2014

  Student

  Information Technology

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  Wis international

  Jan 2014 - Sept 2014

  Inventory specialist

  Part-time inventory work while obtaining my degree.

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  Ssdi-vet

  Oct 2016 - now

  Disabled

  I'm currently disabled and retired. Not looking for work but I can offer free advice for people in the fields I worked in.

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  Applying for disability

  Dec 2016 - now

  Disabled

  Out of work due to disability