Experience

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  Holy crescent preparatory high school.

  Jan 2013 - Feb 2014

  Assistant teacher

   Maintain daily records, track student progress and intervene to help students progress as necessary. Foster a positive and collaborative learning environment where the unique needs of all students are met. Arrange educational activities outside the classroom and supervise the students during breaks andmealtime. Ensure the classroom environment meets standards for safety and cleanliness. Develop lesson plans and learning goals with the head teacher.

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  Burea veritas consumer product services ltd (ctg)

  Nov 2018 - Jun 2019

  Executive

   Escalating complex issues to senior managers. Maintaining customer database files. To assign test as per client manual / protocol. Assisting with administrative duties. Perform all test as per client manual & witnessing safety test. Performing other duties as required or assigned. Understand the client protocol / manual, test request form.

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  Bueau veritas consumer products services (ctg) ltd.

  Jul 2019 - Apr 2021

  Executive (customer and products services )

   Communicate with existing customer/ buyer & global BVCPS via e-mail or phone to collect / share servicerelated updated information. Taking part in service review meetings and coming up with ideas on how to improve customer service. Explaining the benefits of the company’s products and services to potential customers. Visit in existing and prospective customer/vendor factories to develop business. Making sure that all administrative tasks are completed to the required level. Analyzing customer transactions, correcting records, and adjusting errors. Show less

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  Bureau veritas consumer products services (ctg) ltd.

  May 2021 - Feb 2022

  Senior executive (customer and products services)

   Respond to inquiries and queries from customers and provide a thorough and speedy resolve.  Supervise the activities of lesser customer service representatives in the accomplishment of customer care goals.  Develop strategies and plans for customer support and Participate in implementation or improvement of initiatives associated with customer service.  Ensure satisfaction of customer needs to the best possible way and Overseeing the customer service process. Conducting quality assurance surveys with customers and providing feedback to the staff.  Maintaining a pleasant working environment for my team. Show less

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  Islami bank bangladesh plc

  Jan 2022 - now

   Analyze financial information such as income, debt, and credit history to determine creditworthiness of Investment applicants. Perform following credit operations upon sanction of Investment Proposal: CPV, Property Visit, Valuation, Mortgage & Redemption. Prepare and execute Investment documentation as per sanctioned terms and conditions. Take necessary measures for renewal of Continuous Investment as per CRM Policy of the Bank Check Investment repayment progress on a daily basis and maintain asset quality of the Investment portfolio through ensuring repayment. Work with Branch Manager and investment In charge to reduce NPI accounts and Recover credit from NPI accounts. Show less  Processing of full Account Opening procedures by manually or e-KYC with knowledge of documents required for different types of accounts.. Handling of account closing and Account transfer procedures Issuance of Cheque book, Credit/Debit card, along with SMS Banking and locker services. Strictly maintain AML/KYC-related guidelines while providing service and Monitor suspicious transactions and report CTR/STR/SAR report if A/C activities or transactions appear suspicious Cash payment and receive, Fund transfer , Pay Order. Providing internet/online banking facilities including remittance services. Prepare different kinds of internal and external reports, and ensure their timely submission. Show less

  • Assistant officer (investment)

    Jan 2023 - now

  • Trainee Assistant officer

    Jan 2022 - Jan 2023