Experience

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  Salvation army

  Nov 2006 - Sept 2007

  Shelter monitor
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  United way of anderson county

  Aug 2008 - Jun 2010

  Americorps service member - teen pregnancy
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  Anderson interfaith ministries

  Jan 2010 - Jan 2012

  Asset bldg. and edu. coord; regional trainer for tbbsc; scacdc housing counselor; ida prog. manager

  - Planned, implemented, and developed AIM’s Training Center program which laid the foundation for their existing workforce development initiatives- Served as the regional trainer for The Benefit Bank of South Carolina, training over 650 professionals in the upstate, and providing support to over 48 agencies in the tri-county area. - Provided case management for the IDA savings match program, increasing participation by 68% and increasing graduate rates by 24% Show less

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  United way of anderson co

  Jan 2012 - Jan 2016

  • Promoted and give additional responsibility as the Youth Volunteer Corps program director, where I increased youth participation by 48%, increased project coordination with various agencies by 25%, and earned several national awards, such as “YVC Project of the Year,” and “Gold Level Affiliate,” status, while running TPP programming at the same time.• Created and launched Adult Volunteer Program for YVC• Collaborated across multiple stakeholders in each program to ensure program success. Show less

  • Youth Volunteer Corps Program Director; ASD4 Teen Pregnancy Prevention Coordinator

    Jan 2014 - Jan 2016

  • Teen Pregnancy Prevention Coordinator

    Jan 2012 - Jan 2016
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  Epic

  Jan 2016 - Jan 2018

  Epic credentialed trainer and go-live support - cadence, prelude, and clindoc

  • Assisted with the research, development, and revision of curriculum, developed e-learnings and on-the-job handbooks and guides, and provided classroom instruction in the Cadence, Prelude, and ClinDoc applications of Epic, an electronic health record system• Served as a point of contact for hospital system end users to relay frustrations, challenges, and concerns to team members, lead the team in problem solving issues, and provide recommendations to upper management• Problem solved workflow issues with end users to ensure confidence with new processes• Served as the subject-matter expert during go-lives, and supported end users during transitions Show less

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  Anderson interfaith ministries

  Jan 2016 - Jan 2016

  Career coach, corporate and community education

  - • Developed and implemented an off-campus career program that involved extensive partner planning and collaboration from a state Technical College• Exceeded monthly goals (by 24%) related to client enrollment and assistance• Analyzed workflows and made recommendations to create a more efficient process, as well as solve some issues related to personal client roadblocks through creative problem-solving

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  Td synnex

  Apr 2019 - Feb 2022

  • Earned $1.2 million in net new transactions to TD SYNNEX in 4 months (combination of MRR, annual licensing, and one-time transactions)• Scoped, designed, and closed opportunities in Cloud, Security, IoT, Mobility, and Professional Services• Identified areas of weakness in content delivery to ensure program initiatives are being thoroughly communicated to partners (ex: relaying NCE to long tail partners, educating partners on OL Retirement, informing of professional services processes and expectations)• Fully committed to partner engagement and retention through building trusted relationships with partners• Consult/Educate partners on MSP Business Models, including marketing and enablement strategy, billing strategy, and automation strategy.• Delivered training and presentations to C-level executives through virtual presentations Show less • Grew cloud sales across partner base an average of 7% MoM (3M in MRR sales across partner base)• Identified high potential partners and strategically worked to increase their MRR across Modern Workplace, Azure, and Dynamics• Conducted QBR’s across base of partners (150) to identify potential opportunities, weaknesses, best practices, and improvements• Helped partners navigate the Microsoft Partner Network ecosystem by onboarding net new partners, troubleshoot Partner Center, identify eligible funding programs, create marketing strategies to utilize co-op and MDF, identify appropriate certification paths based on partner strengths, introduce to Microsoft stakeholders when there is a unique solution• Earned M365 Fundamentals Certification• Delivered regular trainings and presentations to C-level executives, sales teams, and technical teams• Assisted partners’ navigation within the STELLR/SYNNEX ecosystem Show less

  • MSP Field Account Executive

    Sept 2021 - Feb 2022

  • Microsoft Account Manager

    Apr 2019 - Aug 2021
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  Right networks

  Feb 2022 - now

  • Manage Rightworks Security and Productivity (Microsoft) offerings• Build and manage vendor relationships with focus on vendor priorities for maximum mutual benefit• Facilitate and manage full product releases, working with development, product marketing, business systems, UX, and sales to ensure a successful product launch• Product launches have generated 2M+ in additional revenue for the company• Successfully led multiple customer migrations to various new offerings• Seek VOC feedback through 1:1 interviews, surveys, and user testing• Experience with Atlassian (Jira, Confluence), SalesForce, Figma, MSFT Co-Pilot Show less

  • Product Manager

    Jul 2022 - now

  • Account Executive

    Feb 2022 - Jul 2022