Experience

• 

  Elan technologies

  Aug 2009 - Nov 2011

  Wireless network engineer
• 

  Cisco

  Nov 2011 - now

  • Responding to situations where standard procedures have failed to isolate or fix problems in malfunctioning equipment or software;• Reporting design, reliability and maintenance problems or bugs to design engineering/software engineering;• Participating in customer installation and training;• Serving as a focal point for large account network problem resolution;• Serving as a technical expert for global teams and,• Providing support on a worldwide basis.

  • Principal Engineer

    Mar 2022 - now

  • Technical Leader Services - Wireless

    Apr 2015 - Mar 2022

  • CSE-IV Wireless TAC

    Dec 2014 - Apr 2015

  • CSE-III Wireless TAC

    Nov 2011 - Dec 2014