Experience

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  Nortel networks

  Aug 2007 - Jul 2008

  R&d system verification engineer

  -Product Verification Engineer Role-Responsible for product quality and verification of new design system solution.-IP Trunking, E2E Upgrade, SS7 Signalling-After working on “IP Trunking” at Netaş İstanbul campus, I’d worked in USA NC Campus(3 months) for transferring the Project “Telecommunication Networks E2E Upgrade” from USA to Turkey

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  Beko elektronik

  Jul 2008 - May 2009

  Software development engineer

  Worked in R&D Software Development division and participated in PVR embedded software design especially in UI

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  Vestel

  Jan 2010 - Jan 2025

  - Customer Technical Support Division responsibility- Spare Part Planning and operations responsibility- Support Customers (Partners in OEM business) for product groups : TV,Visual-Interactive Displays,EVC(Electric Vehicle Charger),Automotive (as Tier 1 and Tier 2 to OEM),Digital Boxes, Battery Systems- Control&Analyse Field Operations (Return Rate, Problem Recovery/Management,Customer Complaints Handling) - Improve the Product in Field Based on Customer Complains&Requests- Team Management, Customer Management- Warranty and Warranty Cost Management- Warranty Contract Management- Quality Review with Management and Key customers- Remote Support, On-Site Support Show less

  • After Sales Operations and Tech. Support Manager

    Jun 2022 - Jan 2025

  • Customer Technical Support Chief Engineer

    Sept 2012 - Jul 2022

  • Process Quality Engineer

    Jan 2010 - Sept 2012
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  Vestel mobility

  Jan 2025 - now

  After sales service&operations / technical support manager

  In my role as the After Sales Service & Operations / Technical Support Manager at VESTEL Mobility,we are leading a team in providing service/maintenance and technical support for E-Mobility solutions. Managing a global service network, handling operational issues, and negotiating contracts to ensure smooth operations and customer satisfaction.