Experience

• 

  Pontificia universidad católica de chile

  Mar 2017 - Jun 2018

  Teaching assistant

  Teaching Assistant for the third year Shakespeare class. In charge of correcting essays, checking exams and conducting monthly summary classes.

• 

  Koe corporation

  Mar 2018 - Nov 2018

  English teacher

  Teaching of English as a second language

• 

  Shippify

  Nov 2018 - Sept 2022

  - Liaised with clients, partners and stakeholders, preparing commercial agreements and onboarding new clients.- Implemented a new sales, onboarding and pilot workflow, shortening activation times and reducing operational workload.- Designed and created training materials for clients, developing user-friendlyguides to create a smoother onboarding experience and increase customer satisfaction. - Monitored and optimised daily operational plans, overseeing delivery routes and processing daily deliveries.- Delivered timely customer support to companies, delivery drivers, and external clients daily, ensuring smooth logistics operations.- Led seasonal project focused on preparing operations, customer support and marketing teams for high-demand periods, organising timetables, tracking weekly progress and ensuring backup plans when needed.

  • Sales and Customer Onboarding

    Oct 2020 - Sept 2022

  • Operations and Customer Support

    Nov 2018 - Oct 2020
• 

  The daily drunk magazine

  Jan 2021 - Aug 2021

  Biweekly contributor

  Biweekly column writer for the beauty section of the online magazine. Specialised in fictionalised humour pieces, tackling the concept of beauty from different perspectives.

• 

  Frontiers

  Sept 2022 - Nov 2023

  - Oversaw the publication of accepted academic manuscripts into published articles.- Collaborated across teams on departmental projects.- Liaised with typesetters, copyeditors and authors.

  • Production Specialist

    Aug 2023 - Nov 2023

  • Production Assistant

    Sept 2022 - Jul 2023
• 

  Freelance

  Jun 2024 - Dec 2024

  Writer

  I wrote, edited and proofread a children's book and a biographical novel under commission for an educational organisation. I adapted the source material to develop newly updated texts, worked on the final layout and typeset both books for printing.

• 

  The storygraph

  Jun 2025 - now

  Volunteer librarian

  Maintain The StoryGraph’s library metadata.

• 

  Cognella

  Jul 2025 - now

  Production assistant