Experience

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  Tme services, llc

  Jun 2004 - Aug 2010

  Video editor
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  Planworx architecture

  Jun 2007 - Aug 2007

  It specialist
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  Tme consulting services

  May 2013 - Mar 2016

  Property manager

  Establish a competitive rental rate, obtain referrals from tenants, enforce property policies, market properties online, and resolve tenants complaints.

• 

  Sticky fingers restaurants

  May 2013 - Nov 2015

  Server

  Utilize strong customer service skills, being mindful of time management, and cross sell food services in a polite, positive manner.

• 

  Chipolte mexican grill

  Apr 2015 - Mar 2016

  Crew member

  Embrace an enthusiastic experience for every customer, encourage employees daily to create a better teamwork atmosphere, cash handling experience, and training new employees to embrace the upbeat culture and show them the opportunities available as they work

• 

  Carmax

  Mar 2016 - Jan 2022

  Handled multiple clients simultaneously through car buying process, and followed up consecutively tohelp them through till sale was finalized.Listened with intent to understand customers which was proven with customer service rating above 90%compared to average of 50%Mentored and onboarded new associates on Salesforce, Microsoft office, company applications,and work from home procedures.Designed front end of salesforce page to increase efficiency.Helped manage change with regards to work schedule, work from home strategies, andprocedures since I was part of a beta team before the department grew nationwide.Helped with IT issues to reduce down time for associates on many occasions throughout trainingCollaborated with trainers on training curriculum to streamline training procedures. Show less Managed weekly million dollar auction site with little supervision.Supervised 3-12 associates daily.Mentored new associates and sharpened their skillsets to reduce monthly working time 5% fromprevious year.Wrote procedural document for position which included best practices to streamline daily dutiesnationwide by .05% yearly.Built relationships with internal customers to change processes and increase daily productivity by 12% from previous year.Collaborated on picture taking process to increase productivity by 50% each day from previous year.Improved staging area for vehicles to increase number of cars sold per auction.Proposed new projects at auction site to improve customer experience. Completed multiple projectswithin budget and deadlines.Troubleshooted computers, printers, and scanners that were used daily. Show less

  • Customer Experience Consultant

    Jul 2018 - Jan 2022

  • Wholesale Coordinator

    Mar 2016 - Jul 2018
• 

  Stack construction technologies

  Jun 2022 - now

  Customer support specialist

  Helping end users with their product experience Troubleshooting pain points for end userCollaborating with team to come to a win-win solution SaaS platform