Experience

• 

  Shy7lo

  Sept 2014 - Feb 2016

  Customer service

  Worked as customer care representative handling several tasks such as:- Ensure customer satisfaction- Tracking the customers orders- Ensure delivery punctuality - Ensure the shipment delivered to the customer exceeding her/his expectations- Establish customer services KPIs integrated with Excel file- Addressing the customer complaint to the concerned parties and providing the proper solution

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  2p perfect presentation

  May 2016 - Jan 2017

  Customer service supervisor

  Fostered high quality customer care for a highly reputed organization. Also, I have developed employees performance KPIs platform and strategic program that enhanced work environment among 24 employees. This accomplished through systematic approach using Lean Six Sigma tactics.

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  2p perfect presentation

  Sept 2020 - now

  Leading and coaching a team of talents to provide perfect experience of customer services through operating client’s call center and social media accounts. Leading a successful commissioning of call center operation with team more than 400 employees for a large scale client (Ministry of Education).

  • Customer Service Manager

    Oct 2019 - now

  • Startup Manager

    Sept 2020 - Oct 2020