Experience

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  Baxterstorey

  Apr 2017 - Oct 2019

  Waitress @ the kitchen, arnotts

  I was responsible for providing a visible presence to ensure that all customer's requests and queries werre responded to promptly and effectively. Providing consistently high standard customer service was a pre-requisite for the role and I learned so much from managing the relationships with both new and returing customers.I also learned a lot about the different regulations involved in HACCP (health & safety) management in a busy restaurant and the importance of implementing and monotoring controls to prevent any unwanted issues regarding hygene and/or quality. Show less

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  Abbey court hostel

  Nov 2019 - Oct 2020

  Front desk receptionist

  I work as part of the front desk team in the well-known Abbey Court Hostel in the heart of Dublin city center. My responsibilties include: managing opening and closing balances of the front desk tills to ensure all necessary payments are recieved and processed appropriately; effectively managing new and exisiting reservations to optimize and improve the revenue of the company where possible; and ensuring that all guests of the hotel are satisfied with the quality of service and are provided with all the things they need to enjoy their time at the Abbey Court. Show less

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  Phonecover ltd

  Oct 2020 - May 2021

  Customer service representative

  > Receiving and processing claims daily, manually enter critical information into central claims management system.> Providing consistantly high standard customer service in dealing with customer queries over the phone and by email.> Pro-active member of the team in the office environment, building a positive and collaborative atmosphere.> Great communication skills, both verbal and written in two languages. Spanish & English.

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  Clayton hotels

  Nov 2021 - now

  • Reservations Agent

    Oct 2021 - now

  • Front Desk Receptionist

    Nov 2021 - Sept 2023