Experience

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  Cognizant

  Jul 2017 - Jul 2021

  Role Description:- Triage and resolution of escalations on UGC and non-UGC content for the largest Maps product in the world- Root Cause Analysis of feature inconsistencies as escalated by end-users impacting product metrics- Process Improvement via identification of existing gaps in maps workflow and appropriate corrective actions- Data Analysis via SQL of large datasets with significant business impact, identified through user escalations- Stakeholder/Business Management - ensuring exceptional viability/acceptance rate among client's Geo productsAchievements:- Successfully executed a strategy for resolution of escalations affecting 12k+ entities during US elections 2020- Collaboration award - taking ownership of complex tasks ensuring business continuity during Covid-19 crisis- Customer Focus award - ensuring exceptional service delivery and customer satisfaction across projects- Led resolution of the largest scale abuse escalation in the history of client's business affecting 10k+ EMEA entities- 4 Spotlight awards for consistently demonstrating exemplary focus on performance excellence in service delivery- 2 Unicorn awards for spearheading high performance and quality metrics among peers in the organization Show less

  • Process Specialist

    Aug 2018 - Jul 2021

  • Content Analyst

    Jul 2017 - Jul 2018
• 

  Citi

  Apr 2022 - Jun 2022

  Tts summer analyst

  - Developed an innovative structured lending product for pre-shipment B2B financing in India- Identified implementable proxies for off-balance sheet lending to thin-book clients for the alternate finance market- Developed a go to market strategy based to enter the $5 billion MSME lending market in India

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  Etg

  May 2023 - Dec 2023

  Global management trainee
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  Trafigura

  Dec 2023 - now

  Fx risk analyst