Experience

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  Aaron technologies india limited

  Jun 2013 - Oct 2014

  Data analyst

  Work here as a Data Analyst.

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  Cognizant

  Nov 2014 - Apr 2017

  Data analyst

  Worked as a Data Analyst for DELL SONICWALL project & Dell Production Support Project. Worked with MDM team. Work with SQL for Data Validation, Data Auditing, Data Merge. Having good experience to work with Microsoft Excel to maintain various reports. Responsibilitiesi. Data migration, de duplication, data auditing & data validation through SQL quires.ii. Maintaining, cleansing and standardizing Customer Accounts, their Contacts and Addresses as per the client defined data quality norm.iii. Make valid report according to client requirement.iv. One to One client communication for project requirement.v. Continuous tracking of team performance to ensure daily and weekly SLA (Service Level Agreement) are met.vi. Maintaining Accounts of the Opportunity, Leads and Purchase Orders.vii. Works on day to day SLA basis work.viii. Managing daily basis production support report from team and send it to client. Show less

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  Vmware

  Aug 2017 - May 2019

  Senior data analyst

  Working as an Analyst VMware. Playing the role of Data analyst for Integration project to identify and differentiate worldwide customers .Also having experience of managing 4 level hierarchy. Having good knowledge of working with MS excel for various report generation and doing analytical activities. Having sound experience in SFDC, Hoovers, DNB, SAP MDG, Matrix Portal, Siebel CRM. 1. Working for Dell VMware Integration Project to fulfil $1 BN revenue generation along with Voyager Integration project and other Data Integration Project. 2. Working Data mapping activity to map data in between different database, understanding different types of Data mapping activity, understand the exact project requirement & perform accordingly. 3. Keep monitoring VMware customer Data, check if there any hierarchy change, validate that change, take decision and co-ordinate with the technical team. 4. Understand the project requirement and create required business document, playbook for that work and co-ordinate with team.5. Co-ordinate with team, keep maintain SLA, do quality checking, make the proper work report and deliver consolidated final work.6. Generate required report from various VMware database, validate those data, mapped those data with Dell Database along with other database, make the required report and upload the final output to the database.7. Work in SQL to perform different data related activity based on requirement.8. Work in MS excel to perform data related activity along with to make various report to fulfil project requirement.9. Use Google along with Hoovers, Bloomberg, DNB to validate data, verify data and take decision for those data.10. Doing activity such as Data Mapping, Data validation, Data Auditing, De duplication, Data Visualization, Data Merge based on project requirement.11. Perform different activity such as GU validation, DUNS & GULT checking, maintain 4-level hierarchy, Data merge, etc. Show less

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  Powerschool

  Jun 2019 - Aug 2022

  Senior operations analyst - ii

  Work as a Senior Operations Analyst for their Global team.As CS Ops Expertise in : -  Working with different technical team to create automation process for inside segment customer & for on-boarding customers. Working closely with SFDC admin team for various automation & enhancement.  Create & maintain different reports & dashboards in Salesforce for leadership team as well as for our internal purpose Working with different technical team to create the automation procedure for Inside Customer segment & for On-boarding customers. Created different BRD for technical team and Test document to complete the testing. Working closely with SFDC Admin team for various automation & Enhancement to complete the process. Expertise in Gainsight CRM to maintain customer health, NPS, account review and other customer centric details.  Collaborated across internal teams to make solutions for different customer issues & make solutions for different customer queries. Communicate with customer daily basis throughout their onboarding process, handling all operational duties, communicate with all other necessary team for any problems, help the customer to make their onboarding smooth.As CSM Expertise in : -  Skilled in increasing NRR for educational product, Expertise in Customer Onboarding, Product Adoption, Customer Retention, Increase in ARR/Expansion, Renewals. Work for Small & Mid segment customers for International & US/Canada Market. Proactively engage with customer stakeholders and analyze risk areas, identifying the issues and take ownership of getting them resolved within the SLA by collaborating with cross-functional team members as per the requirement.  Managing Quarterly/half yearly account review for 1000+ customers in small/medium segment for International & US/Canada market. Show less

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  Alation

  Aug 2022 - Jan 2024

  Senior operations analyst

  Work as Senior Operations Analyst for the Global teamAs Ops Analyst Expertise in areas like : -  Work as a Customer Onboarding Specialist. Handle the complete end to end Customer onboarding process. This includes send the welcome mail, set up the proper arrangement, assign the CSM, introduce with the team, assign the TSE team. Work as an Onboarding Manager for the Team. Managing all new joining’s include all TSEs, CSMs and Managers of Customer Support team’s on-boarding procedure. This includes scheduling the complete onboarding process, arranging all training & development program, provide all required licenses & accesses to all Customer Success team members and to maintain detailed report of every license for the auditing purpose. Create & maintain different Salesforce reports and dashboards for the leadership & TSEs. Work as a Salesforce admin to set up the customer profile. Directly handle Salesforce admin related cases for the customers.As CSM Expertise in areas like: -  Skilled in increasing NRR for SaaS product. Expertise in Customer Onboarding, Product Adoption, Customer Retention, Increase in ARR/Expansion, Renewals. Working for India/APAC region for Mid-Market & Enterprise customers. Proactively engage with customer stakeholders and analyse risk areas, identifying the issues and take ownership of getting them resolved within the SLA by collaborating with cross-functional team members as per the requirement.  Managing Monthly/Quarterly account review for 100+ customers in India/APAC region for Mid-market & Enterprise customers.  Create & maintain cross functional team collaboration between CS, Product, Sales & Engineering teams to prioritise the customer asks.  Maintaining a higher Customer Retention Rate, Net Promoter Score & Customer Health Score. Improve NPS & CSAT value of overall portfolio. Show less

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  Blueshift

  Apr 2024 - now

  Senior operations analyst