Experience

• 

  Generator

  Oct 2014 - May 2016

  • Catering employee

    Dec 2015 - May 2016

  • Catering employee

    Oct 2014 - Nov 2015
• 

  Booking.com

  Jun 2016 - Dec 2020

  - Portfolio Management : Strategical advice for 500 mid-market regional accounts- Creation of quaterly action plans- Regular markets and account analysis- Result's monitoring and presentation to clients with strategical recommandation - Fraud detection- Onboarding on Booking.com's platform - Post reservation traveller support- Hotel assistance (Booking.com's platform support)- Keep the Guest at the center of every action- Manage complaints and contention points (overbookings, billing, incorrect charges...)

  • Account Manager - Partner Service

    Jul 2018 - Dec 2020

  • Outbound Executive

    Jan 2018 - Jul 2018

  • Customer Service Representative

    Jun 2016 - Jan 2018
• 

  Wooclap

  Jan 2021 - Mar 2021

  Account manager

  - Full sale's cycle management- Supply sale's pipe- Negociation with key representative

• 

  Ankorstore

  Aug 2021 - Dec 2022

  Account manager

  - Account Management : Strategic advice and follow up for 80 key accounts- Undertanding and translating customer's needs- Key metric's analysis on account, portfolio and company level- Creation of quarterly action plan

• 

  Datascientest.com

  Feb 2023 - now

  • Product Leader Data Analyst BI

    Sept 2023 - now

  • Data Analyst BI

    Feb 2023 - now