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Adjoa Ofori

Adjoa ofori

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location of Adjoa OforiUnited Kingdom
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  • Timeline

  • About me

    Business Analyst and Change Manager

  • Education

    • Ursuline high school, wimbledon

      2007 - 2014
      High school a levels

      4 A LevelsIn November 2012, as part of the Covent Garden Challenge, I helped local primary school students come up with an imaginary innovative product for a clear target market which they could sell at Covent Garden Apple Market and could make a profit from.I also completed the bronze level for the Duke of Edinburgh Award in December 2012.

    • University of southampton

      2014 - 2017
      Bachelor of science - bs economics and finance 2:1

      Activities and Societies: Treasurer of Afrodynamix Dance Society at the University of Southampton (2015-2016) From May 2015 to September 2016, I was the Treasurer for University of Southampton’s Afrodynamix Dance Society. My role included budgeting, managing and monitoring the finances of the society as well as supporting my fellow committee members with running the society.I also worked as a student telephone fundraiser (2016-2017).

  • Experience

    • Communauté urbaine du grand nancy

      Feb 2013 - Feb 2013
      Overseas work experience

      I spent a week here to improve my French language skills and gained an understanding of local government.

    • University of southampton

      Feb 2016 - May 2017
      Student fundraiser

      Helping to encourage alumni of the University to philanthropically support strategic fundraising priorities and engage in alumni participation activities such as volunteering and alumni events.

    • Santander global corporate banking

      Jul 2016 - Sept 2016
      Technology and operations summer intern

      I worked within the Management Office in International Settlements in Wholesale Technology and Operations.

    • Santander uk

      Sept 2017 - now

      Outline: A Business Analyst and Change Manager, in Retail and Business Banking division, responsible for implementing several complex releases, delivering various transformative mortgage-related projects.• Requirements Gathering: Worked closely with stakeholders to gather and document system and operational requirements, producing detailed process maps for mortgage-related digital projects.• User Story Development: Collaborated with enterprise architects, Product Owners, Product SMEs and Technical Leads to create detailed user stories that defined functionality and facilitated smooth hand-offs to development teams.• Backlog and Workload Prioritisation: Managed competing priorities, worked closely with Product Owners and Technical Leads to prioritise backlogs, and support Agile processes to ensure on-time delivery.• Digital Solutions Implementation: Delivered a fully digital mortgage application* for additional loans, using Agile (Kanban) methodology, generating £69m in revenue (2022) and enhancing customer self-service options. Implemented new functionalities for a mortgage telephony application, reducing obsolete multiple-system interaction by 61%.• Project Implementation: Managed project documentation, supported project timelines, and facilitated communication between business and technical teams for seamless project execution.Conducted risk assessments as well as developed mitigation plans during project lifecycles, which fed into ensuring full approvals in project governance. • Stakeholder Communication: Acted as a bridge between stakeholders and technical teams, facilitating workshops to document AS-IS processes, perform gap analysis, and assess change impacts, ensuring alignment with business goals.Managed relationships with third-party vendors as part of process optimisation.• Testing and Validation: Oversaw user acceptance test execution, managed bug resolution, and collaborated with Quality Assurance testers to ensure solution quality. Show less Completed a two-year rotational programme focused on Technology and Operations. Rotations included Data Governance & Strategy, Retail and Business Banking and Mortgages.Business Analyst, Mortgages: Delivered process improvements for the Mortgage Online channel. Conducted data analysis on document request trends, implemented solutions to reduce abandonment rates, by 4%, and improved user journey efficiency.Change Analyst, Retail and Business Banking: Managed change projects that improved operational efficiency for retail products through implementing APIs to digitise customer correspondence (3,200 customers monthly), using Waterfall methodology.Analyst, Data Governance & Strategy: Supported the bank's data-driven initiatives by enhancing data governance practices, documenting critical data accurately, and ensuring data consistency across business units. Show less

      • Business Analyst and Change Manager, Homes

        Oct 2019 - now

      • Technology & Operations Graduate Analyst

        Sept 2017 - Oct 2019

  • Licenses & Certifications