Kirsi-Maria Luonua

Hämeenkyrö, Pirkanmaa, Finnland

View Mobile No.

View Email

22 followers

Timeline
About me
Master's degree student/Youth Services Librarian
Education
- Kainuun ammattiopisto
  -
  Barber-hairdresser basic degree in the hair industry
- The city and guilds of london institute
  -
  Level 2 certificate in adult literacy adult literacy level 2 test (mc)
- Piippolan käsi- ja taideteollisuusopisto
  -
  Media assistant basic degree in audiovisual communication
- Kärsämäen lukio
  -
  Secondary school graduate / ylioppilas
- University of cambridge
  -
  Writing - unit certificate esol skills of life (level 2)
  This unit forms part of Cambridge ESOL Level Certificate in ESOL Skills for Life (Level 2).
- University of cambridge
  -
  Certificate in advanced english, council of europe level c1 cambridge esol level 2 certificate in esol international b
- University of cambridge
  -
  Esol skills for life (level 2) cambridge esol level certificate
- Tampere university
  -
  Master's degree information studies
- Brunel university london
  -
  Ug associate study programme in english liberal arts and sciences, general studies and humanities
  Exchange period. Undergraduate Credit-Based Modules.Modules:Writing the Short StoryScreenwritingGenre Fiction
- Markkinointi-instituutti
  -
  Luottotutkinnon suorittanut (lts) luottotutkinto
  After studying for a credit degree, you will handle debt collection, credit monitoring, and credit management independently and professionally.
- Seamk - seinäjoki university of applied sciences
  -
  Bachelor of business administration - bba degree programme in library and information services
  Activities and Societies: Student exchange: Erasmus+ 7.4.2019 - 12.4.2019 Aschaffenburg University of Applied Sciences, Germany Erasmus+ 13.10.2019 - 18.10.2019 University of Bucharest, Romania Volunteered as a member of the IFLA Green Library Award panel 2019. Internship: Seinäjoen kaupunki, Seinäjoen kaupunginkirjasto, pääkirjasto 24.8.2020 - 10.1.2021 Bachelor's Thesis: "I can't stand nagging sentences" - Information acquisition in the background work of Finnish fiction authors
- University of cambridge
  -
  Esol skills for life (speaking and listening) (level 2) cambridge esol level certificate
Experience
- Eniro sentraali oy
  Feb 2011 - Feb 2012
  Service advisor
  The tasks have included telephone customer service in Sentraali's number service in Finnish, Swedish, and English. In addition, I worked in switchboard services, where tasks included managing the telephone switchboards of several different customer companies.
- Rtg sales oy
  Feb 2012 - Jul 2013
  Sales clerk
  Customer service by telephone and e-mail on behalf of Finnair.The tasks have included versatile and demanding customer service tasks related to Finnair's international flight ticket sales and the Finnair Plus loyalty program. Customer service related to delayed or damaged luggage is also available in the revenue service's telephone service. In addition, background work related to the finalization of Aurinkomatka reservations. The working languages were Finnish and English.
- Go on yhtiöt
  Aug 2013 - Jan 2015
  Service specialist
  Service specialist in a customer company (telecom operator).
- Intrum
  Jan 2015 - Aug 2020
  Service advisor
  The service advisor works in cooperation with debt collection negotiators and processors.Duties include assisting with tasks related to debt collection as well as customer service and advice in various problem situations. The service is mainly done by phone.
- Seinäjoen kaupunki - city of seinäjoki
  Aug 2020 - Jun 2021
  Part-time, fixed-term, coordinator in the national special task of library services that promote reading for children and young people.Versatile tasks related to the development task and reading campaigns: e.g. creating social media content, podcasts, book tips, and writing a blog. Holiday worker. Individual holiday shifts when called to work if necessary.Customer service tasks and maintenance of the return machine.Seinäjoki city library, main library. As an intern at the main library of Seinäjoki city library.
  - Coordinator
    Jan 2021 - Jun 2021
  - Librarian
    Jan 2020 - Jun 2021
  - Internship Trainee
    Aug 2020 - Jan 2021
- Suomalainen kirjakauppa oy
  Jan 2021 - Jun 2022
  Book seller
  In addition to customer service and sales work, e.g. reception of consignments and their unloading, reception of products into the information system, price marking and display of products and taking care of the general cleanliness of the store.
- Seinäjoen kaupunki - city of seinäjoki
  Aug 2021 - Jan 2022
  Holiday worker. One holiday shift in January at the Seinäjoki City main library. Holiday worker. Two holiday shift in December at the Seinäjoki City main library. As a club instructor in the Lukutukea koulutien alkuaskeliin -project managed by the Seinäjoki city library.The work has included planning and running reading clubs according to different themes in elementary schools in the Seinäjoki area together with a colleague. There was a total of 28 club hours during this time period. Part-time, fixed-term, coordinator in the national special task of library services that promote reading for children and young people.Versatile tasks related to the development task and reading campaigns: e.g. creating social media content, podcasts, book tips and writing a blog.
  - Librarian
    Jan 2022 - Jan 2022
  - Librarian
    Jan 2021 - Jan 2021
  - Club instructor
    Sept 2021 - Nov 2021
  - Coordinator
    Aug 2021 - Aug 2021
- Nextiili
  Jan 2022 - Apr 2023
  Seller
  Saturday job as a salesperson at Nextiili's store in Lielahti, Tampere. Nextiili sells recycled fabrics and various handicraft supplies, as well as vintage clothes and accessories.
- Suomalainen kirjakauppa oy
  Jan 2022 - Feb 2023
  Book seller
  In addition to customer service and sales work, e.g. reception of consignments and their unloading, reception of products into the information system, price marking and display of products and taking care of the general cleanliness of the store.
- Seinäjoen kaupunki - city of seinäjoki
  Apr 2022 - Jul 2022
  Coordinator
  Content production for the national summer reading campaign for young people.
- Hämeenkyrön kunta
  Jan 2023 - Aug 2023
  Youth services librarian
  Youth services librarian at the library of Hämeenkyrö.
- Hämeenkyrön kunta
  Jan 2023 - Jan 2023
  Librarian
  Placement in Hämeenkyrö library. During the announced period, several shorter and longer substitutions.Work included amongst other things: customer service, information search, shelving and home service customer meetings.
- Hämeenkyrön kunta
  Jan 2024 - now
  Youth services librarian
  Head of youth services in Hämeenkyrö library.
Licenses & Certifications
- Ef set english certificate 79/100 (c2 proficient)
  Ef standard english test (ef set)
  Jan 2024
  View certificate