Experience

• 

  Ekim burgers

  Nov 2013 - Nov 2016

  General manager

  - Hiring and disciplinary process responsibilities for the business- Creator of staff rosters and shift coverage- Management of performance for 11 staff members- Quality assurance for food service processes- Identifying staff capabilities and assigning daily shift roles- Managing the training of new and existing staff for different role coverage- Maintaining the relationship with the business owner to set and achieve expectations for the business

• 

  Transdev australasia

  Nov 2016 - Jul 2017

  Customer communications officer

  - Ensuring passengers were kept up-to-date with the latest information related to their services- Implementation of communications plans for internal and external audiences- Creation of internal stories for staff newsletter- Managing communication platforms during major disruptions- Investigating and responding to customer feedback- Reviewing customer feedback responses and editing as required with the goal of completing the customer interaction- Working as a team to manage workload responsibilities Show less

• 

  Transdev

  Aug 2017 - Jun 2021

  - Member of the Senior Management Team member assisting in strategic business decisions and key stakeholder relationships- Managing media responses and communication strategies between Greater Wellington Regional Council and Transdev- Management of a team of 11 staff in various roles through the communication and customer experience teams- Helping to lead the creation of a new Customer Experience Advisor role as well as a restructure of the Communication team- Leading a team to be the support for other business units as the trusted experts for communication and the voice of the customer experience- Senior Manager sponsor within the Diversity & Inclusion Council- Communication leader within the Transdev New Zealand Leadership team- Development of continual improvement plans for the communication team- Working group lead for Transdev New Zealand’s cross-business engagement project Show less - Acting 2IC responsibilities for the communications team- Development of crisis management responses and ongoing strategies for the communications team- Ongoing analysis of customer experience to identify and build strategies for improvement- Maintaining stakeholder relationships through initiatives such as newsletters and presentations- Collaborative project work with the client to assist in supporting the joint Metlink brand- Supporting the customer Communications Team to provide consistent and quality information to our customersCreation of communication plans to ensure consistent and effective communication of upcoming events and disruptions for customersRoll-out of internal communications app and continual content improvement and advocacy for use Show less

  • Customer Experience and Communications Manager

    Jun 2020 - Jun 2021

  • Communications Advisor

    Aug 2017 - Jun 2020
• 

  Ministry of business, innovation and employment

  Jul 2021 - Feb 2022

  Senior advisor - information & education

  - Coordination of communication activities and their assignment to various areas of the Information & Education and Communication teams- Supporting the development of an overall standard operating procedure for all Stakeholder and Communication Activities- Identifying process improvements and developing strategies to rollout positive change- Managing inter-organisation relationships with key stakeholder groups such as the Immigration NZ Communication team

• 

  Ministry of business, innovation and employment

  Dec 2022 - Sept 2023

  - Managing workload for Senior Advisor and Advisor roles- Leading the ‘Tahi’ joint operating model for all Stakeholder and Communication Activities between INZ branches- Member of the Information & Education Leadership as well as the Sector, Engagement & Education branch extended leadership team- Advising the Information & Education team managers on their various communication outputs and the development of strategies Acting Manager of the Information Products team. Handling the development of resources for Immigration New Zealand's customers and stakeholders.

  • Principal Advisor

    Feb 2022 - Sept 2023

  • Manager Information Products (secondment)

    Dec 2022 - Mar 2023
• 

  Rowland

  Oct 2023 - now

  Senior account manager

  - Maintaining client relationships- Delivering communication products specific to a client's needs- Specialising in organisational communication review- Managing project planning and budgets