Amanda Grindle

Experience

• 

  UAB Medicine

  Jul 2017 - now

  ● Informing clients (UAB outpatient clinics) of the services available through Ambulatory Access and promote the benefits of those services ● Working closely with healthcare providers and clinic managers to keep an updated directory of physicians ● Collaborating with healthcare providers and clinic managers to maintain accurate scopes of practice listed for UAB physicians treating patients in outpatient clinics ● Tailoring Kyruus software to best represent provider practices on the UAB directory while also directing patient scheduling for the patient access team.● Training and supporting staff on proper use of Sfax. ● Creating work aides for end-users of Sfax and Kyruus● Assisting with launch of Uber Health for UAB outpatient clinics● Improving request process for float pool staff● Assisting with launch of online self-scheduling for new patient appointments across UAB Show less ● Supervising a team of 11 agents● Monitoring call volume and delegating assignments to staff to ensure proper phone coverage ● Collaborating with ENT clinic management to avoid potential bottlenecks in current or future scheduling processes ● Fostering a positive work environment by consistently treating all employees and customers with respect and consideration ● Adhering to strict HIPPA guidelines at all times according to company policy● Self-motivated team player ● High level of personal accountability Show less

  • Project Manager

    Mar 2021 - now

  • Access Call Center Supervisor

    Apr 2019 - Mar 2021

  • Call Center Representative

    Jul 2017 - Apr 2019