Amanda Grindle

Amanda Grindle

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location of Amanda GrindleBirmingham, Alabama, United States

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  • Timeline

  • About me

    Project Manager at UAB Medicine

  • Education

    • University of Alabama at Birmingham

      2021 - 2024
      Bachelor of Science - BS Information Technology
    • University of Montevallo

      -
      BUSINESS, MANAGEMENT, MARKETING, AND RELATED SUPPORT SERVICES
  • Experience

    • UAB Medicine

      Jul 2017 - now

      ● Informing clients (UAB outpatient clinics) of the services available through Ambulatory Access and promote the benefits of those services ● Working closely with healthcare providers and clinic managers to keep an updated directory of physicians ● Collaborating with healthcare providers and clinic managers to maintain accurate scopes of practice listed for UAB physicians treating patients in outpatient clinics ● Tailoring Kyruus software to best represent provider practices on the UAB directory while also directing patient scheduling for the patient access team.● Training and supporting staff on proper use of Sfax. ● Creating work aides for end-users of Sfax and Kyruus● Assisting with launch of Uber Health for UAB outpatient clinics● Improving request process for float pool staff● Assisting with launch of online self-scheduling for new patient appointments across UAB Show less ● Supervising a team of 11 agents● Monitoring call volume and delegating assignments to staff to ensure proper phone coverage ● Collaborating with ENT clinic management to avoid potential bottlenecks in current or future scheduling processes ● Fostering a positive work environment by consistently treating all employees and customers with respect and consideration ● Adhering to strict HIPPA guidelines at all times according to company policy● Self-motivated team player ● High level of personal accountability Show less

      • Project Manager

        Mar 2021 - now
      • Access Call Center Supervisor

        Apr 2019 - Mar 2021
      • Call Center Representative

        Jul 2017 - Apr 2019
  • Licenses & Certifications

  • Honors & Awards

    • Awarded to Amanda Grindle
      Employee of the Month Pam Clark Aug 2017