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Radha Soman

Radha Soman

Customer Service Associate

Followers of Radha Soman1000 followers
location of Radha SomanDublin, County Dublin, Ireland

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  • Timeline

  • About me

    IT Analyst @ Atos

  • Education

    • Oriental Group of Institutes

      2016 - 2020
      Bachelor of Engineering - BE Electronics and Communication 8.55/10

    • University College Dublin

      2022 - 2023
      Master of Science - MSc Information Systems 2H1

      Concluded my MSc in Information Systems at University College Dublin with a robust academic performance, attaining an overall GPA of 3.67 (2.1). This journey seamlessly blended technology, data analytics, and social science, allowing me to delve into data collection, analysis, and ethical considerations, including the realm of AI. Having gained expertise in designing, developing, and critically evaluating technology, I'm now ready to contribute to the future of technology.Throughout the… Show more Concluded my MSc in Information Systems at University College Dublin with a robust academic performance, attaining an overall GPA of 3.67 (2.1). This journey seamlessly blended technology, data analytics, and social science, allowing me to delve into data collection, analysis, and ethical considerations, including the realm of AI. Having gained expertise in designing, developing, and critically evaluating technology, I'm now ready to contribute to the future of technology.Throughout the course duration, I engaged with a diverse range of enlightening course modules. These modules included:1. Project Management2. AI Ethics3. Artificial Intelligence4. Machine Learning Foundations5. Quantitative Data Analysis6. Informatics7. Data & Society8. Digital Libraries9. Topics in Digital Media & Comm10. UXD: User-Centered Design Show less

  • Experience

    • Amazon

      Sept 2020 - Mar 2021
      Customer Service Associate

      •Excelled in providing sign-in support and enhancing account security for Prime users, reducing login issues by 23% while ensuring high-quality, professional application support.•Demonstrated proficiency in handling Prime membership renewals and conducting secure account verifications, ensuring customer satisfaction and data protection.•Efficiently resolved payment concerns and guided customers through Prime membership renewals, achieving a 95% success rate in billing issue resolutions and a 15% increase in timely membership renewals. Show less

    • Cognizant

      Jun 2021 - Aug 2022

      In my multifaceted role as an Engineer Trainee, I actively ensured the seamless operation of computer systems while providing invaluable assistance to end-users in executing their essential business tasks. This encompassed promptly resolving help requests and prioritizing new user setups. Additionally, I adeptly tackled a wide range of desktop issues, including hardware and software malfunctions, connectivity issues, and performance optimizations, all while strictly adhering to service-level agreements (SLAs) for effective incident resolution. Moreover, I actively collaborated with cross-functional teams, leveraging collective expertise and resources to swiftly address and resolve complex issues, fostering seamless operational continuity across departments. Show less

      • Senior Systems Engineer

        Jun 2022 - Aug 2022

      • Engineer Trainee

        Jun 2021 - May 2022

    • Tesco Ireland

      Nov 2022 - Feb 2024
      Customer Assistant

      •Prioritized customer satisfaction by always considering their needs first and providing personalized service.•Developed a strong understanding of our customers' preferences to deliver exceptional service consistently.•Committed to following company policies and safety protocols while supporting colleagues across departments as needed.•Ensured products were readily available and of high quality through careful handling and maintenance.

    • Atos

      Feb 2024 - now
      Information Technology Support Analyst

  • Licenses & Certifications