Gina Leon-Serna

Experience

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  Elmhurst Hospital

  Sept 2011 - Jun 2014

  Volunteer

  • Contributed to the overall care of the patients and to the delivery of quality healthcare services• Escorted patients when discharged, provided them meals and filled out paperwork for staff and doctors’ pay stub

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  Häagen-Dazs Shops

  Apr 2018 - Aug 2019

  Manager

  • Processed cash and credit card payments and exchange an average of $3,000-$4000 a day• Kept both customers and crew members safe by following the NYC food health and safety guidelines

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  Chipotle Mexican Grill

  Apr 2022 - Mar 2023

  Crew Member

  • Work both independently and as part of a team to accomplish serving guests in a timely fashion• Meet deadlines and manage unexpected changes in a time-sensitive and stressful environment

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  LaGuardia Community College

  Sept 2022 - now

  Information Technology Help Desk Support

  • Monitor ticket requests via CUNY IT Hub and contact faculty/staff to troubleshoot between 10-30 tickets per day• Performed minor repairs on hardware and troubleshoot multiple devices such as printers, computers, mobile devices • Collaborate with colleagues to ensure a college-wide successful transition to cloud-based Microsoft 365 by providing staff and faculty guidance and tutorials • Follow up with students, staff, or faculty via Zoom, in-person, or over the phone to ensure client satisfaction • Provide orientation to new interns on the ticketing system, blackboard support, and how to navigate difficult cases Show less