Gajendra Singh

Experience

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  VKALP OUTSOURCING SERVICES PRIVATE LIMITED

  Oct 2016 - Sept 2018

  • Maintain good working relations with various network departments to ensure the scheduling process flows smoothly.• Monitor agent calls and provides feedback. • Provide coverage in agent scheduling gaps.• Take calls as well when the client demands to talk ensuring data and call quality.• Analyzes contact center reporting and reports any areas of concern to the Administrator.• Monitor call volumes and adjust agent's schedules to handle heavy call volumes.• KPI – Productivity, Quality, Shrinkage and Attrition Show less

  • Operations Team Lead

    Jul 2017 - Sept 2018

  • Operation Process Associate

    Oct 2016 - Jun 2017
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  Perfality Business Solutions

  Oct 2018 - now

  E-Commerce Manager

  Specialized in managing e-commerce accounts for clients in the USA and UK. Leading a team of 20+ professionals, we've successfully completed numerous projects focusing on listing optimization, catalog audits, content research, order management, channel reviews, and revenue growth. I have extensive experience working with a variety of retailers including Amazon, Walmart, Petco, Chewy, Wayfair, Shopify, Etsy, and eBay.