Ashutosh Gurung

Experience

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  Hitech Services

  Jul 2020 - Oct 2021

  IT Engineer

  • Ensuring hardware, software, and network upgrades, installs, re-installs, changes and relocations are efficiently completed as required.• Installing, configuring, and maintaining PCs, workstations, network cabling and Ethernet Networks.• Ensures efficiency of all IT systems in the organization.• Troubleshooting computing systems, networks, and applications to identify malfunctions and correct them as well as other operational difficulties.• Speaking to customers to quickly get to the root of their problem.• Talking customers through a series of actions to resolve a problem.• Following up with clients to ensure the problem is resolved. Show less

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  PCM Worldwide Flights Pvt Ltd

  Jan 2022 - now

  System Administrator

  • Effectively managing and optimizing cross-functional IT teams led to a 15% faster incident response time and a 25% increase in overall team productivity.• Supports in various Windows operating systems, including Windows Servers.• Understanding of networking principles, protocols, and technologies TCP/IP, DNS, DHCP, VPN, etc.• Configuration and management of routers, switches, firewalls, and other networking equipment.• Installation, configuration, and maintenance of hardware’s and software’s.• Experience working with the ticketing tools software supportbee, and Zendesk.• Backup and restore the IT data and systems, ensuring they are protected and recoverable.• Managing teams of technicians, system engineers, and other IT staff. Show less