Experience

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  Best buy

  Jan 1997 - Jan 1999

  Loss prevention supervisor
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  Big 5 sporting goods

  Jun 1999 - Oct 2001

  Assistant store manager

  In my previous role as Assistant Store Manager, I: • Assisted the store manager in planning and implementing strategies to attract customers and tracked the progress of weekly, monthly, quarterly and annual objectives.• Ensured that all employees adhered to the company’s policies and guidelines, acted as the store’s representative and mentor, and set examples for the staff.• Handled retail openings and closing procedures along with safe balancing, preparing of bank deposits, creating daily schedules, and delegating tasks among employees.• Liaised and negotiated with suppliers, manufacturers, retailers, and customers. Kept track of quality, quantity, stock levels, delivery times, transport cost, and efficiency.• Collaborated with local television studios to supply outdoor equipment for production prop use.• Handled firearm inventory and compliance audits for law enforcement and ensured the store ran seamlessly and in compliance with company and state laws. Show less

• 

  Best buy

  Jan 2001 - Jan 2023

  In my previous role as General Manager, I:• Increased profitability across all channels by analyzing sales trends by utilizing an innovative mindset to redefine processes and redesign workflows to improve efficiencies that surpass set sales goals.• Provided quality customer service by overseeing the execution of client service strategy and client review processes while tracking team performance against set goals and objectives.• Developed and promoted brand standards in alignment with company vision, and provide motivation and inspiration to the team to sell, grow, and have fun while being the best.• Spearheaded new employee recruitment, hiring, onboarding, and training. Recognize, drive and retain internal talent by conducting reviews and providing feedback.• Facilitated motivating store meetings, learn new skills at district/territory meetings and lead special projects/initiatives to enhance the customer experience and our bottom line.• Built the company culture by partnering with leaders to shape and drive the people agenda and boost employee morale. Orchestrate team pieces of training to contribute to ongoing growth and development. Define, plan and drive cross-team process improvements. Show less In my previous role as Assistant Store Manager Sales, I:• Managed all Profit and Loss operations, increased Net Operating Profit year over year, and increased Employee Satisfaction Index results for four consecutive years.• Oversaw and managed all day-to-day operations for locations with $35 million in annual sales by establishing budgets and sales forecasts and ensuring the store met or exceeded them.• Recruited, hired, and trained associates to provide outstanding customer service. Teamed up with coworkers to ensure proper customer service and consistently demonstrated a customer-first mindset.• Solved problems for customers by developing innovative and tailored sales solutions. Served as a brand ambassador and reflected the company values at all times.• Collaborated with cross-functional departments/groups to recommend solutions that increased quality and productivity—the ability to work well with others as an essential high-level leader. • Ensured the sales department worked cross-functionally with members from other departments. Followed organizational policies and regulations that affected the sales department.• Solved problems for customers by developing innovative and tailored sales solutions. Served as a brand ambassador and reflected the company values at all times. Show less

  • General Manager

    Jan 2015 - Jan 2023

  • Assistant Store Manager Sales

    Jan 2001 - Jan 2015
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  H&r block

  Jan 2023 - now

  District general manager