Alexander Diaz

Experience

• 

  Texaco

  Mar 1996 - Apr 1997

  Assistant Manager

  Assisted store manager, maintained store conditions

• 

  Valero Energy Corporation

  Apr 1997 - Jul 1998

  Retail Manager

  Managed a store of 5-7 employees, ordering, scheduling, budgeting, training new hires, setting up orientation, providing great customer service.

• 

  Merck

  Jul 1998 - Sept 1999

  Training Manager

  Pharmacy customer service trainer, trained all new hires to handle all inbound calls, managed their handle time, wait time, and coached employees once on the floor.

• 

  Wells Fargo

  Sept 1999 - Jul 2004

  Research Analist III

  Hub Site operations center, assisted branches with banking errors using a PAC Remedy system, researched complex issues ensuring all inbound issues here handled in a quick manor. Issuing credits, debits, wire transfers, holds, stop payments, fraud and training.

• 

  Wells Fargo Auto Finance Inc

  Jul 2004 - Jul 2009

  Internal Auditor

  Audited internal auto loans processed by funders to ensure they were financed correctly and in compliance, all stipulations had to be met.

• 

  Farmers Insurance

  Jul 2009 - Apr 2010

  Insurance Agent

  Opened small insurance agencies for a big insurance agent in local grocery stores and Latino markets.

• 

  Fiesta Mart, Inc.

  Apr 2010 - Feb 2020

  Assistant Store Director

  Manager of 40- 55 employees, scheduling, ordering, interviewing, orientation, issuing disciplinary action, train stores in the Dallas area on providing Superior Customer Service, budgeting, P&L, maintains store conditions, Safety, hands on.

• 

  El Rio Grande Latin Market

  Feb 2020 - now

  Assistant Store Manager