Experience

• 

  Petit press, a.s.

  Sept 2002 - Oct 2003

  Civil service administrative officer

  Worked as an admin clerk in weeklies advertisement department. Invoicing local news agents.Carrying newspapers from printer to local distribution hubs.Archiving regional weeklies.

• 

  Carnival cruise line

  Jan 2004 - Jul 2004

  Snack steward

  Seasonal working in the coffee station on a Cruise liner. This role has taught me how gets run a coffee station in an extremely busy environment, how to deal with customers.I got to know many countries and cultures, as well as practiced English and German language.

• 

  Select recruitment specialists ltd

  Jul 2005 - Dec 2005

  Customer service administrator

  Reviewing and zero clearance of customer domestic consumption electricity accounts in MS-DOS program. Using spreadsheets for customer records review.Issuing payments and refund checks via Email to other energy supplier companies.

• 

  Npower

  Jan 2006 - Jul 2012

  Updating customers of domestic electricity consumtion readings of physical electric meters in MS DOS and Windows programms.Creating monthly reports per metrics in Excel and in house web built software.Coaching new team members. Reviewing customers electricity consumption accounts in MS DoS program.Using Excel spreadsheets for company claims, refunds, 1st charges, recovery and rejected claims.Using e-mails for dealing with internal customers.

  • Customer Advisor

    Jun 2009 - Jul 2012

  • Customer administrator

    Jan 2006 - Jun 2009
• 

  At&t

  Dec 2012 - now

  Reporting and maintaining monthly SLA credit reports via Power Bi Report builder. Writing SQL queries.Suggesting and implementing SLA operation improvements and cost savings by using Power Bi report builder, Excel spreadsheets, and automation implementing via communication with app developers. Team guidance on SLA operation. Quality checking and approving monthly reports.Reviewing/writing DLPs.Acting as the SME on various AT&T network services. Various customer SLA claims validation. Show less

  • SLA specialist

    Aug 2015 - now

  • Compliance dispute sr. associate

    Dec 2012 - Jul 2015