Experience

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  Fusion technologies

  Oct 2003 - Aug 2005

  Sqa executive

  Worked as Test Engineer and SQA executive.

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  Inteq software llp

  Jan 2005 - Jan 2006

  Software engineer

  Managing testing project and test Management.

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  Osi technologies

  Jan 2006 - Jan 2007

  Sepg

  Driving CMMi and implementing QMS.FAR group member in CMMi V1.1 Dev Appraisal.

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  Paradigmit

  Apr 2007 - Aug 2007

  Quality executive

  Process Definition, Implemenation and Auditing.

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  Sapient

  Aug 2007 - Dec 2007

  Qa executive

  Agile Process implementation and Auditing projects

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  Enzen global solutions

  Jan 2008 - Feb 2010

  Quality lead at enzen global solutions

  Quality Lead at Enzen Global Solutions Conducting the Management review meetings.Updating the status of projects to the management.Achievements: Certified as ATM member.Key member in certification audits (CMMi, ISO 27001 and ISO 9001).

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  Slk

  Mar 2010 - Sept 2014

  Managing all the Process consulting projects in SLK. Managing the Process Quality Assurance Group.Managing the Consulting project for Banking client.

  • Process Leader

    Jun 2012 - Sept 2014

  • Process Team Lead

    Mar 2010 - May 2012
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  Wipro

  Oct 2014 - Nov 2016

  Account quality manager

  Ensuring the Account is in compliance with defined quality standards of the organization.Monitoring the Customer pulse (ACSAT & PCSAT) and address the customer pain points, monitoring the training compliance, monitoring the performance of the projects and accounts with respective quality, schedule and cost.Ensuring the timely early warnings are raised to the management and addressed.Identifying and addressing the process improvements and gaps in processEnabling the delivery team by sharing the best practices and new toolsIdentifying the improvement initiatives done in the projects and publishing to the organization.Understanding the customer process and recommending the process improvements Show less

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  Cognizant

  Dec 2016 - now

  Manager delivery excellence

  Responsible for quality of deliverable compliance with defined quality standards of the organization across the Business Unit.Monitoring the Customer pulse (Surveys), analyzing the feedback and address the customer pain points.Monitoring the Delivery Hygiene parameters, Milestones / Releases, Risks, Cost overruns and performance of the projects and accounts.Helping the new proposal, reviewing the proposal and ensuring the closure of recommendations before submitting the proposal.Timely early warnings / Risks to the management. Recommending the Continuous improvements and elevating the improvements to customer with the savings. Conducting the Technical, process and Engagement Health Status assessments.Sharing the best practices and new tools.Publishing the initiatives done in projects to the organization.Customer process improvement recommendations. Show less