Deep Enrich
Aaron calam
574 followersTimeline
About me
CX | EX | UX | Contact Centre Leadership | Sales | Development | Collections & Recovery | Strategy | Analytics | BPM | BPO | WFM
Education
North point tafe
1996 - 1998Diploma of justice and administration legal studies, generalFerny grove state high school
1994 - 1996Newmarket state high school
1992 - 1994
Experience
Napier & blakeley
Jan 1998 - Nov 2001Quantity surveyor cadetTax Depreciation Schedule's for Property Investors
Collection house group
Dec 2001 - Mar 2005Senior collection officer
Suncorp group
Mar 2005 - Dec 2006Assistant manager - cpiCollection house group
Dec 2006 - Mar 2019Leading all Aspect of the Business Services Division Assisting Collections Departments in efficiencies and processes and enhance reporting for SLA's,Design & Execute Customer Journey,Managing External Contractors,Managing Asset Recovery for Finance Clients from issuance to post NORD recovery, Manging all external service providers onshore and offshore.External collections companies (National and international outsourcing debt management for Receivables & Debt Purchase)Mercantile Agent's for asset recoveryAll tenders, Leading the QLD Ledger - Debt Purchase, Leading The Auto Finance Debt Purchase LedgerLeading Collections Teams Lion Finance New Zealand Hearing Manager – Lion FinanceMercantile Agent Co-ordinator – Lion Finance
Operations Manager - Business Services - SLT
Aug 2018 - Mar 2019Manager Business Operations
Mar 2016 - Aug 2018Merchant Services Manager
Oct 2011 - Mar 2016Queensland Roll Rate Manager – Lion Finance
Jan 2008 - Oct 2011Portfolio Management – Lion Finance
Jan 2008 - Oct 2011Motor Finance Manager – Lion Finance
Jan 2008 - Oct 2011Other Roles
Jan 2008 - Oct 2011Portfolio Manager – Collection House Receivables
Dec 2006 - Dec 2007
Cornucopia fundraising
Mar 2019 - Aug 2019Call centre manager sales & supportAll aspects of the Contact Centre to generate revenue for Charities, Development of Calling staff, Generating new business, CS Journey & Experience, System performance etc.
Grays
Aug 2019 - nowHead of sales contact centre / crm manager / sales academy coachEnd to End Sales Journey,Buyer & Purchaser experience,System workflow - Sales and Ops,Compliance, Dispute resolutions, Off-shore management,
Licenses & Certifications
Sfc (scrum fundamentals certified)
Six sigma yellow belt
Certificate iv in frontline management
Collective learning and development pty ltdCertificate iii in financial services (mercantile agent)
Collective learning and development pty ltd
Volunteer Experience
Coach - U15
Issued by Ipswich Knights Football Club on Jan 2015Associated with Aaron CalamGeneral
Issued by Ipswich Netball /Pandas Netball on Feb 2011Associated with Aaron CalamEquipment Manager
Issued by Western Pride FC on Jan 2013Associated with Aaron CalamCoach - U11
Issued by Westminister Warriors Football Club on Jan 2011Associated with Aaron Calam
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