Experience

• 

  Prb

  Dec 2000 - Mar 2001

  Client support engineer

  Customer Support responsible for definition and implementation of Data Collection services provided by PRB owned application on OS/400 Platform

• 

  Ibm

  Mar 2001 - Aug 2019

  Setting up and managing as Up Line Manager IT services provided by IBM Delivery Centre Poland responsible for 6 Cross Competency Departments (200+ employees) for one of the biggest IBM International customers (banking sector). Direct interfering and collaboration with the Customer Executive Management and the Delivery Center Poland ( DCPL ) Executive one. • Designing and implementation from the program point of view for the early set up of cross competency IT Services in IBM DCPL. • Responsible for the Transition and the final set up of the activities, involved teams and procedures. • Identification and planning of new activities to be covered in DCPL • Customer Relationship Management • Cost Management • Compliance Management • Recruiting Overall responsibility • Productivity and Efficiency Management • Performance Management • Quality management and services reporting • People Management • Mentoring and Coaching Show less • Up Line Manager responsible for 7 Delivery Account Management Departments in Global Services Delivery Centre Poland (+220 employees) providing services to 100+ customers Worldwide.• Direct interfering and collaboration with the Customer High Account Management and the DCPL Executive one to establish the needs and requirements.• Customer Relationship Management• Cost Management• Compliance Management• Recruiting Overall responsibility • Productivity and Efficiency Management• Performance Management• Quality management and services reporting• People Management• Mentoring and Coaching Show less .•Designing and implementation from the program point of view for the moving of IT Services from IBM ITALY to IBM DCPL as well as coordination of the internal moving of activities and roles from the IBM Delivery Centre Central Europe ( Brno - CZ ) to the IBM DCPL polish one. • Responsible for the Transition and the final set up of the activities, involved teams and procedures. • Identification and planning of new activities to be covered in DCPL. • Cost Management • Compliance Management • Recruiting Overall responsibility • Performance Management • Quality management and services reporting • Productivity and Efficiency Management • Mentoring and Coaching Show less • First Line Manager ( Service Management Department for Nordics - Italy - Spain-Portugal )• Leading directly up to 35 Coordinators responsible for : Service Activation & Deactivation , Change and Compliance services.• People Management• Service Management• Department Cost Management• Compliance and Security Management• Recruiting and educating new employees according to agreed plan• Performance Management• Quality management and services reporting• Mentoring and Coaching• Program Management Show less • Team Leader ( Service Management Department for Nordics - Italy - Spain-Portugal )• Support for the manager in a team of up to 35 Coordinators responsible for : Service Activation & Deactivation , Change and Compliance services.• Leadership• Service Management knowledge and responsibilities in Service Activation & Deactivation , Change and Compliance services.• Department Cost Management• Compliance and Security Management - Responsible for Audit and Compliance Testings ( KCO - KCFR )• Recruiting and educating new employees according to agreed plan• Performance Management• Quality management and services reporting• Mentoring and Coaching• Program Management Show less

  • Upline Business Delivery Leader

    Sept 2014 - Aug 2019

  • Upline Manager, Delivery Account Management Leader

    Apr 2014 - Sept 2014

  • Account Management Department Manager

    Dec 2013 - Apr 2014

  • Delivery Program Manager

    Sept 2011 - Dec 2013

  • First Line Manager Service Management

    May 2010 - Sept 2011

  • IT Service management Team Leader

    Jan 2007 - May 2010

  • Technical Customer Instructor

    Mar 2001 - Dec 2006
• 

  Value transformation services

  Sept 2019 - now

  Senior Management role for an important IBM Baking sector Account Responsible in terms of Quality for the Delivered Services under Service Level Agreements. Client facing with Senior Client Management and part of the Governance . Client relationship Management , working on common achievements and improvement plans. Contract and Cost Management are part of my duties. Entry point as Supplier Manager for international provider acting as Virtual team with the local one to provide service to the final client Responsible for Audit and Compliance in terms of Software Licence Management Show less Resource and Workforce Manager: As a Workforce Management Leader inside V-TServices company ( IT company created by the joint venture between IBM and Unicredit bank) My role applied to the overall workforce management of the delivery resources team ( 800+) spread in 5 main countries ( Italy, Germany, Austria, Slovakia and Czech Republic ) plus the Global Delivery Centers teams in Poland and Czech Republic ( 400+). Responsible of managing all resources in terms of planning, hiring, education , allocations , labour costs , productivity ,salary bands and resources actions . Working very close with HR partners and Finance CFO to support and drive actions to meet resources targets and financials targets. Requested to manage daily analysis against people costs allocation, labour costs & expenses , forecast and resources dynamics to be provided to Exec Management. Show less

  • Delivery Partner Executive

    Jan 2021 - now

  • Workforce Manager

    Sept 2019 - Dec 2020