Kamil Rivera

Experience

• 

  Toyota Motor Corporation

  Jan 1997 - Dec 2017

  Managed, developed and monitored new product life cycle from 24 to 18 month for PuertoRico and USVI Markets. Led New Vehicles System (NVS) project to integrates Toyota de Puerto Rico into thenational process standardization Led the coordination and research vendors as marketing intelligence source to developTdPR product, price and sales strategiesDeveloped system changes and supervised consistently processes quality control inorder to ensure full compliance on dynamic industry regulations and required official documents.Led presentation of new product and pricing strategy aligned with corporate goals tobusiness units and dealer network Show less Project pre-assessment on New Vehicles System (NVS) to be implemented in TdPR starting upon approval in 2012CY. Initiate operational system evaluation. A business plan was developed, estimated scheduling, estimated budget, risksand opportunities were identified.Managed quality control of vehicles allocation to dealers. wholesale credit line between financial based on a Just in time operationTo develop incentive vehicle strategies to support sales plan and ensure ROI were achieved by model/Series. Manage a Budget of 20MMLed multi-functional sales teams meetings to present strategic sales plan to executives ensuring corporate goals alignment and execution. Promote collaboration with Sales Field Team, by leading strategic meeting with dealer network to influence and communicate the TdPR new product, profit and sales direction Support Finance team on Budget planning to be presented to Board of Directors, every Q Show less Successfully led and monitor schedule on new products pre-launch activities for the Puerto Rico and USVI marketLed competitive product and comprehensive pricing business cases to ensure Puerto Rico and USVI products were positioned successfully in each market driving increased revenues and contribution to the businessIn charge of audit processes to sustain quality control on new product system maintenance (operational-intranet-web).Led all project requirements and execution related to activities on new mandatory regulation & compliance at Automotive Industry. Show less Main support as Parts Inventory Control Manager for the Toyota/Lexus and Scion brands at (PDC) Parts Distribution Center on the APS parts operational system integration in Puerto Rico.Manage and successfully monitors parts inventory levels achieving an order service rate over 92% for the Toyota/Lexus/Scion brands. And, sustainable 100% availability on (PDI) Pre delivery Installed accessories at wholesale operation. Coordinate and led parts physical inventory up to 40K parts with an avg. error of less than 3%Collaborates as Vehicles Acccessory Control Manager to the successfully New brand (Scion) introduction in Puerto Rico Show less

  • Sales-Product Planning Manager

    Jan 2015 - Dec 2017

  • Sales Planning Manager

    Jan 2009 - Jan 2015

  • Product Planning Manager

    Jan 2004 - Jan 2009

  • Parts/Accessories Inventory Control Manager

    Jan 2000 - Jan 2004

  • Sales Planning Analyst

    Jan 1997 - Jan 2000
• 

  Claro Puerto Rico

  Oct 2018 - now

  Optimize the digital business's self-service channels, sales platforms, and mobile apps to ensure exceptional User Experience and achieve digital segment goals.Manage as a BO multiple digital B2C Platforms as; Mi Claro, Claro On-line Store, ClaroBot (AI-Platform) and Visual IVR for Teleco Industry.Strategically aligned SOWs with project roadmaps and digital channel needs, ensuring successful business negotiations and task completion. Managed CAPEX and OPEX budgets, optimizing resources and driving execution efficiency.Highly skilled in project planning and management, with a strong focus on optimizing the Customer Journey to ensure a seamless, positive experience.Leverages the expertise and collaboration of cross-functional teams to anticipate customer needs reduce friction and deliver a tailored solution.Ensure that the evolution of our digital platforms aligns with Telco industry dynamics and current digital trends, resulting in the best CX-UX experience. Creating operational efficiencies and positively impacting company revenues. Show less Lead, plan and coordinates strategic projects from a medium to high level impact toClaro PR Business. Includes multiple and specialized technologies that impact not onlyoperating systems but integrates business functionalities and priorities.Handle rigorous project management criteria’s at the Telecommunicationsindustry- PMO office. Which includes methodologies as; Agile and waterfall. Mainmethods to keep projects on track and drive them forward. Type of Projects: Infraestructures, Aplications upgrades, Securtiy and contingency plan, IA and Customer Service centralized productsManage both project reporting technologies: (Oracle Instantis System-Waterfall methodology, MSFT DevOPs System-Agile methodology).Develop test scenarios to ensure full functionality and accurate results (UAT-Quality)Effective Scheduling to plan and arrange activities to be completed on time with projectexpectations.The ability to spot potential risks before it happens and mitigate effectively to limit theireffect in favor to project progress and timeline.Ensure Project management are handling in compliance with high level securityregulations. Not only with Telecommunications regulatory agencies in US-PR butinternally in Claro PR.Sound leadership skills to drive the team towards completed deliverablesInfluence resources to be accountable and meet project Goals. Show less

  • Digital Channel Services Manager

    Aug 2021 - now

  • Senior ITS Project Manager

    Oct 2018 - Aug 2021