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Pratibha Singh

Pratibha Singh

Student Intern

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location of Pratibha SinghVadodara, Gujarat, India

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  • Timeline

  • About me

    Sr. Research Analyst at Numerator | Data & Survey Expert

  • Education

    • Dr. A.P.J. Abdul Kalam Technical University

      2011 - 2015
      Bachelor of Technology - BTech Mechanical Engineering

      Activities and Societies: Assistant Co-Ordinator in TechSrijan 2012- The annual national level techno management festival of MMMEC held from 2nd Nov'12 to 4th Nov'12. Been a part of IEEE society. Participated and won several awards in EXPLORA'12 conducted by Electronics and Communication Eng. Society and in UDGAAR'12 conducted by 'The Editorial Board.

  • Experience

    • Naini Group

      Jun 2013 - Jul 2013
      Student Intern

      Have undergone vocational training.

    • Raunaq Automotive Components Ltd

      Jun 2014 - Jul 2014
      Engineer Intern

      Have undergone Industrial training.

    • TECHNOLIFE SOFTWARE PRIVATE LIMITED

      Jun 2016 - Jul 2019
      Sr. Operations Executive

      *Delivered high quality customer service to US based drivers and riders via CRM platform (Zendesk).*Moved into triage to work on complex legal issues that have been escalated by CSR’s.*Provided information and support to agents in need of help when assisting a customer.

    • TLC Relationship Management P Ltd

      Aug 2019 - Jan 2021
      Operations Executive- Club Marriott

      *Led a team of approx. 10 employees and ensured all key metrics of performance as per SLA are met and exceeded. *Maintained and improved the quality results by adhering to standards and guidelines as well as recommending improved procedures.*Coordinated with Program Managers and participating Marriott Hotels in Asia Pacific as part of Club Marriott.*Responded professionally to escalations brought to attention in 3 verticals i.e.: calls/emails/chats via CRM platform-Salesforce.

    • Currant Fielding Solutions

      Dec 2021 - Mar 2022
      Research Analyst- Primary Research

      *Worked on various projects in IT, Healthcare, Finance, Manufacturing etc. to collect data from consumers, competitors and marketplace for market growth and expansion plans.*Conducted end to end market research process by collecting unbiased and accurate survey data from surveys and interviews, ensuring confidentiality of the client and of the respondent's answers.*Used online market research and catalogue findings to databases.

    • Numerator

      Mar 2022 - now

      *Vital member of team focusing on a core set of Survey Projects and ad-hoc projects.*Programming & testing surveys including methodology, logic, spelling/grammar, survey flow, and making recommendations back to reporting party.*Soft launching of surveys data.*Data processing using Q, SPSS*Review and analyze data and information relative to business issues/objectives.*Ensure individual projects meet quality standards and timelines.

      • Sr. Research Analyst

        Mar 2023 - now

      • Research Analyst

        Mar 2022 - Mar 2023

  • Licenses & Certifications