Anthony Spencer

Experience

• 

  American Council on Exercise

  Jan 1993 - Jan 2000

  Director of Administration

  Responsible for IT infrastructure and operations. Guided the organization through a systems migration to support growing customer base. Implemented new systems to support call center operations. Managed the overall daily office operations, negotiates contracts, and vendor relationship.

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  Independent Contractor

  Jan 1999 - Jan 2000

  Telecom Services Consultant

  Provided Installation support, services for voice communications. Provided voice and data cabling as well as moves, adds, and changes. Other services offered were networking services, software purchases and desktop support. Customers included small to large enterprises.

• 

  Daycom Systems, Inc.

  Jan 2000 - Apr 2009

  Director, Managed Services

  Develop, plan and manage all aspects of the Maintenance and Managed Services offerings supporting over 300 customer sites nationally to include Fortune One. P&L responsibility for multi-million dollar budgets. The Managed Services Group provides hardware and software maintenance and support for voice and data communication systems. During my tenure as a Senior Services manager, Daycom was recognized as Avaya National Service Provider of the Year. Responsibilities include customer service, relationship management, translating customer business needs into business plans, contract approval process, delivery of maintenance and managed services, process and product development, service escalations, technical review and team development. Show less

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  Carousel Industries

  Apr 2009 - Jan 2017

  Senior Service Delivery Manager for Major Accounts

  Owns the customer experience for Global Accounts! Leads a team of motivated Service Delivery Managers (SDM) accountable for the representation of Carousel Industries products and services to clients. Responsible for maintaining strong customer relationships, overall satisfaction, and the coordination of various internal Carousel and subcontract resources to fulfill service obligations. Accountable for maintaining a dynamic environment that includes the support of mission-critical infrastructure and applications; proven success in a remote delivery model with both local and remote customers and support staff; and effectively interact with C-Level staff, senior management, technical, and subcontract staff. Ensure resolution of high priority issues and outages, lead technical staff in problem analysis, and support recommendations to prevent future recurrences. Ensure a high level of interaction with Sales in support of account management. Show less

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  Microsoft

  Jan 2017 - now

  Responsible for establishing and maintaining strong customer relationships, overall customer satisfaction and the consumption of Microsoft services and entitlements to facilitate attainment of customer goals and objectives. Ensure customers are knowledgeable and enabled to maximize their Microsoft investment. Champions the cloud experience helping our customers understand and benefit from their investment in cloud technologies.

  • Senior Customer Success Account Manager - Retail & CPG

    Jul 2020 - now

  • Senior Service Delivery Manager

    Jan 2017 - now