Sanem Capasso

Experience

• 

  EMEXOTEL

  Jun 2007 - Jan 2009

  Reservations Agent

  • Ensured customer satisfaction by handling reservations efficiently.• Managed high volume calls for booking and reservation purposes.• Improved productivity with effective use of reservation systems.• Communicated rate information to potential clients for increased bookings.• Handled special requests, contributing to enhanced customer service.• Built strong relationships with customers through excellent communication skills.• Provided accurate information about availability and rates to prospectiveguests.• Assisted in handling group reservations effectively, resulting in smoothoperations.• Facilitated room upgrades when possible, improving guest experience.• Kept organised record of all reservations made during each shift.• Handled phone calls professionally, leading to positive brand image.• Confirmed bookings via email or telephone, eliminating anymiscommunications.• Supported front desk operations when needed; ensured smooth workflow.• Completed bookings and reservation amendments using hospitality propertymanagement software.• Represented brand to domestic and international guests with exemplarypresentation skills.• Promoted seasonal travel offers and upsold additional tours and experiences. Show less

• 

  SAUDIA AIRLINES

  Feb 2009 - Sept 2012

  Royal Family, VIP Flights: Cabin Crew

  Attending and coordinating passengers boarding activity Ensuring the safety and security on board/aircraft Arranging the first class catering with Ground Service department Greet passengers, serve food and beverages Guarantee passengers‘ satisfaction during the flight Gathering flight information Provide personnel services to ensure the safety and comfort of passengers during flight Answer passengers questions about flights, aircraft, weather, travel routes and services, arrival times Show less

• 

  Flydubai

  Nov 2012 - Apr 2023

  • Enhanced mentee self-awareness by facilitating constructive feedbacksessions.• Fostered personal growth in mentees with regular one-on-one coachingsessions.• Established supportive relationships for improved confidence and motivationamongst mentees.• Identified individual learning styles to tailor mentorship approachesaccordingly.• Motivated proactive behaviour with ongoing encouragement and positivereinforcement strategies.• Devised personalised learning plans, leading to accelerated skill developmentin mentees.• Promoted a culture of continuous learning by sharing latest industry trends andinsights.• Implemented peer mentoring programmes allowing mutual growth andlearning opportunities for all participants.• Trained new mentors on effective mentoring techniques that benefit bothparties involved.• Organised group discussions promoting critical thinking and problem-solvingskills among participants.• Mentored individuals across various levels of experience, providing guidance and support to both aspiring professionals and seasoned leaders.• Personalised instruction and personal mentoring based on individual strengthsand abilities.• Updated course materials, content and delivery.• Mentored and trained cabin crew to develop their skills and ensure alignmentwith company standards.• Conducted internal recruitment processes to promote colleagues for advanced roles within the airline.• Delivered comprehensive training sessions to enhance crew performance and operational excellence.• Provided feedback and support to foster career growth and team development. Show less • Ensured passenger comfort by attending to their needs and requests.• Coordinated cabin services for smooth in-flight operations.• Promoted airline products and services, enhanced customer satisfaction.• Maintained safety regulations with frequent checks of emergency equipment.• Handled difficult situations to achieve a peaceful resolution.• Trained new crew members, improved team performance.• Conducted pre-flight briefings for effective communication amongst the crew.• Managed in-flight sales transactions, ensured accurate records.• Provided first aid support in medical emergencies, maintained passengerwellbeing.• Developed relationships with passengers through excellent customer serviceinteractions.• Prepared reports on flight incidents with complete detail and accuracy.• Assisted passengers during turbulence by securing loose items and guidingthem safely to seats,.• Facilitated special arrangements for elderly or physically challenged travellers,created an inclusive environment.• Delivered announcements over public address system for importantnotifications,.• Managed emergency response actions following established procedures forevacuation and passenger safety.• Prepared cabin and passengers for safe landing.• Used weather, route details and passenger information to accurately preparefor trips.• Guided passengers in prompt evacuation during emergency landings. Show less • Enhanced passenger comfort by maintaining a clean and orderly cabinenvironment.• Ensured safety regulations compliance for passenger security.• Provided excellent service to passengers whilst ensuring their comfort and safety.• Assisted with passenger boarding, luggage stowage, and seatingarrangements for smooth flight operations.• Collaborated effectively with other crew members to provide seamless service,improving overall flight experience.• Created a welcoming atmosphere through friendly interactions withpassengers.• Managed in-cabin services efficiently, including food and beveragedistribution for an enjoyable flight experience.• Fostered good relationships with passengers from diverse cultural backgroundspromoting an inclusive atmosphere onboard. Show less

  • Development Mentor

    Aug 2022 - Apr 2023

  • Senior Cabin Crew / Purser

    Jul 2016 - Aug 2022

  • Cabin Crew

    Nov 2012 - Jul 2016