John Pallante

Experience

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  Gap Inc./Gap

  Jan 1992 - Jan 2001

  General Manager

  Managed all operational and personnel functions for multiple stores to ensure maximum profitability and compliance with company procedures. Essential responsibilities included monitoring sales generation, upholding company best practices, and the supervision of a 150 person staff made up of Associate Managers, Assistant Managers, Visual Merchandisers, and Sales Associates.• Monitored sales generation and resolve customer service issues in each store. Educated staff on the principles of the GAP brand and ensure brand consistency. Took action to correct negative sales trends.• Ensured stores’ focus was consistent with GAP strategy. Completed business and payroll planning. Monitored all controllable expenses. Trained staff and enforce company cash handling and loss prevention procedures. Conducted inventories and maintained all records. • Directly responsible for ensuring recruitment goals for management and sales staff positions were achieved.• Diagnosed, developed and evaluated the performance of store management and sales associates. Confronted and documented unsatisfactory performance and policy violations. Coached staff regarding store issues. Created and maintained a cohesive, motivated team environment Show less

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  Shire Pharmaceuticals

  Jan 2001 - Jan 2003

  Pharmaceutical Sales Representative

  Territory management for Southeast Pennsylvania for Adderall XR and Carbatrol products. • Promoted product portfolio to specific primary care physicians, pediatricians, neurologists, and psychiatrists.• Developed local business plans to increase market share, product voice, and customer product knowledge.• Demonstrated thorough knowledge of portfolio products, competitor products, and product objectives.• Developed creative strategies and sales promotions to increase market share and effectively use call plans to target high-prescribing physicians, as well as to successfully reach “hard to see” doctors.• Utilized customer-focused selling techniques to maintain highly effective business relationships with physicians’ offices.• Collaborated with corporate marketing team to arrange guest speakers and special programs. Show less

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  Self-employed

  Jan 2003 - Jan 2014

  Pallante's Pasta Co.

  Founded Pallante’s Pasta Co. and developed it into a well-respected, profitable Italian Specialties shop which grossed $430,000 in sales annually. Responsibilities included:• Developed annual business plans and managed P&L.• Managed team of 15 employees to include chef, sous chef and counter sales personnel. Hiring, development, any necessary disciplinary actions and payroll included. • Trained staff on proper food preparation and presentation to ensure brand consistency and quality. • Identified and managed relationships with 8 primary vendors to provide food, beverage, hard goods and payroll/accounting services. • Developed sales & marketing strategies, inclusive of website, which resulted in an average increase of 11% year to year. • Built relationships with other Ardmore Farmer’s Market business owners. Acted as ‘voice’ of business owners in meetings with Suburban Square Mgmt. group. Show less

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  IKEA Group

  Jun 2014 - Jul 2016

  Operations Manager Ikea Food
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  Gap Inc.

  Jan 2018 - Nov 2020

  General Manager
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  Red Wing Shoe Co.

  Nov 2020 - now

  Area Retail Manager

  Provide managerial leadership & support to stores in market area (suburban Philadelphia). Responsible for sale profitability, expense controls, accounts receivable processes, inventory management & merchandising. Manage all areas of recruiting, hiring, coaching, training and performance management. Collaborate with Regional Operations Manager to develop & implement plans enhance sales and overall image of Red Wing.