Viktor Zhelev

Experience

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  Hypo-Alpe-Adria-Leasing Bulgaria

  Jun 2012 - Jun 2013

  Intern Credit Risk Management
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  Sandoz Bulgaria

  Jun 2013 - Sept 2013

  Compliance Associate
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  Raiffeisenbank Bulgaria

  Mar 2014 - Jan 2022

  Following the servant-leadership idea, my primary focus was the growth and well-being of the community i belong to. As most senior developer in IBM BAW in the squad i am part of, i took the lead in building the app according to the best practices and the initial time estimations. More often than not my decisions regarding solution architecture are useful and prove to be the right one- Create community (Chapter) of BPM Developers, driving professional development and adoption of new technologies, encouraging knowledge sharing and skills improvement within the Chapter- Drive Agile Transformation shift, change in mindset and working practices after Adaptive Transformation Change In the bank- Deliver high-quality, working software within a Squad creating applications for digitalisation of the end-to-end Customer Journey of Lending to Corporate Clients- 3rd level support of created applications- Propose ideas for improvement and optimization of existing business processes 收回 - Leads initiatives and projects related to the development of the corporate credit process and digitalization of customer relationships; - Support the Product owner by writing user stories based on the backlog of the product; - Responsible for rolling out the application to all business units.Support and organize trainings to end users;- Take responsibility of the end product. Collect user feedback and continuosly improve the application., Make regular releases with accordance to the Release Plan- Communicates the product vision to the Scrum Team, understands release goals, help software engineers understand better the story and assisst them in developing it ;- Participates in development process- Regular presentations of the application to the stake holders (Together with the Product owner)- Test, write test and app documentation 收回 I took part in the first team working under Agile SCRUM Methodology in Raiffeisen Bulgaria. Later that team won award "Best Agile SCRUM Project" and was used as an example of great team collaboration within Raiffeisen Group - Propose ideas for improvements in processes - Participate in internal team for developing of internal Application system for Corporate Customers under Agile Scrum Methodology; - Gathering knowledge for developing under IBM BPM Platform; - Analyze and create process, define teams, create data business objects and model of the data; - Create customers UI coaches (screens), arrange UI elements, bind the UI element with data business objects, create business logic using Javascript and Validate data; - Persist data - Discovery and Integration of web services/REST APIs; - Testing and writing Technical documentation; 收回 - Design,Requirements, Business Analysis, Test and Deploy of several enhancements of the CRM system, most notably - mass import of csv files for opportunity leads,coll and meeting reports; advanced reporting capabilities; improved and customised starting page with customised push notifications; Data driven and configurable by power user module for generation of leads/ danger signals based on transactions, profitabily and cost data- Single point of contact for request for changes or other initiatives between Business and IT on several applications- Design, Requirements, Testing and Customer adoption of new functionalities in Raiffeisen online for corporate clients - online requests for disbursement;repayment;issuing of LG/LC- Requirements gathering, Business Analysis, Set up and preparations done for a project for corporates application processing system, serving the lending process- Maintenance, regular update of intranet page with all necessary documents and manuals for business practice- Create an onboarding program and trainigs for new colleagues- Automate, make more consistent, easy to maintain, plenty of daily reporting activities, using VBA and advanced Excell features- Work on several initiatives for Data Governance, Data Cleansing and improved quality of data- Participate in project for GDWH migration and enhancement- Research/ Look for innovations and ways to improve omnichannel functionalities of the CRM system as well as the implementation in corporates of analytical data driven generated leads- Research/ Look for partnership with third party providers of data and of digital services with the aim of making lending processes faster and easier 收回 - Prepare and organise campaigns for acquisition of new customers and increase of volumes of existing ones. - Collect data and analyse market potential for business growth, find targeted segments and customers- Work on new lending products development/improvements in the existing products in collaboration with Risk,Business,Operations,IT- Execute the campaigns and follow the progress, creating target customers and opportunity leads using Oracle Siebel CRM system. Analyse the data collected from meeting reports. Create reports for business pipeline and potential for new deals- Provide functional and 1st level admin support to Sales Managers with working with Oracle Siebel CRM- Consult Sales Managers and provide indept knowledge for specific lending products such as EU funded programs, SEPP, project financing, corporate credit cards, others- Standardise way of work in Sales and Targeting Process and Lending Origination and Maintenance Process. Write procedures, manuals ,forms onboarding materials and others for implementing the standardisation. Create SLAs for defined tasks in different departments and measure them on monthly base. Create overall business process management steering creating reports and conducting regular meetings with different stackeholders. Find bottlenecks and propose ideas for process improvements. - Advise Sales Managers on working with and interpreting the results of Customer Profitabily Assessment system for every new loan, aiming to maximise return on risk weighted assets 收回 - Prepare regular as well as adhoc reports to Managers regarding income,cost,volumes and other objectives- Collect data and support Controlling team in preparing forecasts and budgets for different segments- Create KPIs for every region/corporate center translating segment goals into personal targets, calculate fullfilment on a monthly bases- Keep data integrity and correctness in internal systems regarding business and risk segmentation, product and regional dimensions. Also responsible for mass transferes from one dimension to another - Create proposals/gather data on stratigic initiatives and committies on local as well as group level 收回

  • Chapter Lead / Senior Software Engineer

    May 2020 - Jan 2022

  • Senior Product Manager - Digital Products

    Apr 2019 - Apr 2020

  • Technical Business Development Manager

    May 2018 - Mar 2019

  • Senior Sales Management Specialist

    May 2017 - May 2018

  • Sales Management Specialist

    Jan 2016 - May 2017

  • Analysis and Reporting Specialist

    Sept 2014 - Dec 2015

  • Intern Corporate Products and Business Development Dept.

    Mar 2014 - Sept 2014
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  Kyndryl

  Feb 2022 - Dec 2023

  Application Developer
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  AI SOLUTIONS ltd.

  Jan 2024 - now

  Software Developer