Marc Kilgus

Experience

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  Zauberclown Kille

  May 1986 - Jan 2006

  Magician & Clown

  Please visit my website to get a real impression how I might look like on a weekend.http://www.zauberclown.de

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  IVE Research Interntational

  Jul 1997 - Jul 1999

  IT Technical Support Manager

  • IT support• Novell network maintenance and administration• MS Outlook, Scanning, Graphic Design Training • Fair promotion• Project Manager for the Intranet website development

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  PRUKI IT GbR

  Jul 1999 - Jan 2006

  Co-Founder - Project Manager and Developer

  • Project Manager for several SMB websites• eCommerce (xt:commerce)• Website design• Programming (PHP; MySQL, HTML)• Lecturer in adult education• IT Troubleshooting (PC, Server, Network)• Network installations (Ethernet, WLAN, Novell, MSS)• 3D-Scan Service

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  Sonopress GmbH (Bertelsmann Corporation)

  Jun 2002 - Sept 2002

  QA Manager Assistant

  Project based conceptual work with the project management team and responsible for the quality check of the European version of the DVD Film “Lord of the Rings” part one.

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  Planetarium Hamburg

  Jul 2003 - Mar 2004

  Project Manager

  Project Manager for a 360° Degree Multimedia Show during a new album presentation of a German Rock-Band.

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  Cega Air Ambulance Ltd

  May 2005 - Jun 2005

  Risk Consultant

  Risk Management consulting, developing a risk register and risk recovery plan.

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  Sonopress UK Ltd

  Feb 2006 - Dec 2006

  DVD Project Manager

  • DVD Project Manager and company representative in London• Contact for USA Customers (MGM, 20th Century Fox, Sony Pictures)• Responsible for European DVD Production and Replication • Customer Service for European Licencee Countries• Premastering Project Manager• Project Manager for Web application Projects

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  Tangent Labs Ltd.

  Jan 2007 - Jul 2010

  Technical Project & Quality Manager

  • Project & Quality Manager for several SAP online applications, ecommerce Websites in UK and Australia• Successfully introduced cost and time tracking• Gained high skills in client liaison for support and issue tracking• Delivered projects by using Agile, Prince2 and Kanban methodologies• Managed several simultaneous projects under high pressure which improved my problem solving skills• Responsible for QA on all projects and products including specification reviews, test preparation, test execution and bug tracking• Building-up a Quality Department with a team in UK and Australia• Introduction of bug tracking software and QA workflows• Trained new and current employees Show less

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  Rated People

  Aug 2010 - Dec 2010

  Project Manager

  • Project Manager for product improvement initiatives• Introduced a new Project Lifecycle from initiation till success review• Improved existing SCRUM methodology• Reduced time to resolve issues by establishing a prioritisation process• Optimised quality procedures and software release checks• Created weekly project reports for senior management

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  Bazaarvoice

  Feb 2011 - Apr 2016

  Project Portfolio Team Manager for EMEA

  Key Achievements• Resolved successfully countless high profile client escalations to all stakeholder satisfaction• Introduced quality of service measurement via client feedback to drive best practices• Improved ratings from 4.1 to 4.7 within one year• Managed projects worth $11m as Project Manager over 5 years (168 Projects worth up to $1m)• Personally worked with 30 of the top 50 UK retailers• Forecasted, managed and recognised $28m in service fees as Portfolio Manager over 3 years• Continuously overachieved quarterly revenue recognition targets despite resource and sales challenges• Hired, managed and developed 7 directly reporting Project Managers (partially remotely)• Steep career path from Project Manager to Team Manager within 26 months.• Honoured with internal awards as “Quarterly Top Team Member” in 2012 and “Friends of Sales” in 2013Key Responsibilities• Overseeing EMEA Implementation Project Portfolio (~140)• Revenue forecasting and recognition• Leading/managing a partial remote team of 7 PMs• Serving as first point of contact for project escalations, working closely with all Stakeholders up to CEO and CTO level to find solutions and mitigate project, revenue and client satisfaction risk• Managing contract backlog and risks• Ensuring effective capacity planning across the team• Recruitment, interviewing, and hiring of new team members• Working with Senior Management and Sales Team on pipeline visibility• Building the bridge between Technical- and Business TeamsCareer at Bazaarvoice• Project Portfolio Team Manager for EMEA (3 years)• Project Manager Team Lead EMEA (7 months)• Senior Implementation Project Manager (1 year 9 months)• Implementation Project Manager (1 year) Show less

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  Atlassian

  Jul 2016 - now

  Collaborating closely with the Sales Org in building a strong services pipeline and supporting the sales and pre-sales team in positioning and qualifying our services with our customers, ensuring value realisation and stakeholder engagement on the appropriate strategic and operational level.Leading a team of Strategic Engagement Managers across EMEA to deliver value to our top 1% of customers by building strong relationships and trust.Coaching the team to drive customer retention, adoption and expansion. Show less

  • Manager, Strategic Engagement Management (EMEA)

    Oct 2022 - now

  • Manager, Technical Account Management Team (EMEA)

    Jul 2021 - Sept 2022

  • Senior Technical Account Manager

    Apr 2021 - Jun 2021

  • Technical Account Manager EMEA (TAM)

    Jul 2016 - Apr 2021